Application Production Support

Axians | Digital Solutions - Tech Talent; Lisboa; Presencial; EUR 40 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Performance bonuses

Resumo da oferta

Axians seeks a Senior Application Production Support professional to join our Lisbon team, delivering production support for banking applications, troubleshooting incidents, and driving automation and service improvements.

You will monitor performance, manage incidents, and participate in on-call rotations, DR exercises, and change support while collaborating with cross-functional teams. Fluency in English is required.

Qualificações

• Proven experience in L1/L2 Application Production Support within complex environments.
• Previous experience supporting applications in the banking sector.
• Experience with Autosys and middleware technologies such as MQ and Tomcat.
• Familiarity with reporting and visualization tools such as Power BI or Tableau.
• Fluent English communication skills, both written and verbal.

Responsabilidades

• Provide production support for critical applications and platforms, ensuring service availability and stability.
• Analyze, troubleshoot, and resolve incidents and service requests raised by business teams.
• Monitor application, middleware, and system performance, identifying and addressing potential issues proactively.
• Contribute to service quality improvements through automation initiatives and problem management practices.
• Participate in production support activities, including shifts, on-call rotations, disaster recovery exercises, and application change support.

Conhecimentos

Unix/Linux environments

Shell Scripting

Oracle Databases

SQL

PL/SQL

Data Platforms

Data Warehousing

Monitoring

Cloud

Automation

ITIL

Incident Management

Problem Management

Service Improvement

English Communication

Ferramentas

Dynatrace

Kubernetes

Docker

Ansible

Autosys

MQ

Tomcat

Power BI

Tableau

Descrição da oferta de emprego

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

APPLICATION PRODUCTION SUPPORT

What We Are Looking For

We are looking for a Senior Application Production Support with strong expertise in application support, core banking operations, production environments, and troubleshooting, combined with a proactive mindset focused on service improvement and automation.

What You Will Do on a Daily Basis

• Provide production support for critical applications and platforms, ensuring service availability and stability.
• Analyze, troubleshoot, and resolve incidents and service requests raised by business teams.
• Monitor application, middleware, and system performance, identifying and addressing potential issues proactively.
• Contribute to service quality improvements through automation initiatives and problem management practices.
• Participate in production support activities, including shifts, on-call rotations, disaster recovery exercises, and application change support.

Your Key Skills

• Strong expertise in Unix/Linux environments and Shell Scripting.
• Advanced knowledge of Oracle Databases, SQL, and PL/SQL.
• Experience with Data Platforms, Data Warehousing, and production support environments.
• Knowledge of monitoring, cloud, and automation technologies such as Dynatrace, Kubernetes (K8), Docker, and Ansible.
• Understanding of ITIL practices, incident management, problem management, and service improvement methodologies.

Your Main Qualifications

• Proven experience in L1/L2 Application Production Support within complex environments.
• Previous experience supporting applications in the banking sector.
• Experience with Autosys and middleware technologies such as MQ and Tomcat.
• Familiarity with reporting and visualization tools such as Power BI or Tableau.
• Fluent English communication skills, both written and verbal.

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, evolving compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].