Application Support

Axians | Digital Solutions - Tech Talent; Porto; Presencial; EUR 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Performance bonuses

Training and certifications

Resumo da oferta

Axians is hiring an Application Support Engineer to join a banking project, providing technical and functional support to business users and ensuring the stability, availability, and continuous improvement of critical applications.

You will collaborate with stakeholders, resolve issues, automate operational processes, and contribute to the overall efficiency and reliability of the production environment. Fluency in English is required, with scripting and ITIL knowledge considered a plus.

Qualificações

• Good knowledge and capabilities in scripting languages, network, Windows and Linux environments.
• Oracle SQL knowledge is mandatory.
• Unix knowledge is a plus.
• ITIL understanding is also a plus.
• Fluency in English.

Responsabilidades

• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintaining a proper coverage in their designated shift.
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members.
• Shadow other team members and seek to learn to improve day to day coverage of the platforms.
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue.

Conhecimentos

Application Support

Production Management

Incident Management

Scripting & Automation

Descrição da oferta de emprego

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

Application Support

What We Are Looking For

We are looking for an Application Support Engineer to join a project within the banking sector. In this role, you will be responsible for providing technical and functional support to business users, ensuring the stability, availability, and continuous improvement of critical applications. You will work closely with multiple stakeholders, identifying and resolving issues, automating operational processes, and contributing to the overall efficiency and reliability of the production environment.

What You Will Do on a Daily Basis

• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintaining a proper coverage in their designated shift.
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members.
• Shadow other team members and seek to learn to improve day to day coverage of the platforms.
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue.

Your Key Skills

• Application Support and Production Management.
• Incident Management and Problem Solving.
• Scripting and Process Automation.

Your Main Qualifications

• Good knowledge and capabilities in scripting languages, network, Windows and Linux environments.
• Oracle SQL knowledge is mandatory.
• Unix knowledge is a plus.
• ITIL understanding is also a plus.
• Fluency in English.

What We Offer

• Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
• You can access training and new certifications that will further elevate your skills.
• The 360° evaluation from managers and peers will also allow you to evolve.
• By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.
• When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits).
• You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].