Back Office & Case Management Agent (Dutch + English) – Lisbon

Career Nest Academy; Lisboa; On-site; EUR 16,000 - 17,000; Full time

Benefits offered by this job

Performance bonus up to €100

Job summary

Career Nest Academy in Lisbon is hiring a Back Office Customer Support Agent. The role focuses on back-office operations, case management, and providing support for connected services. You must be fluent in Dutch and English and be able to work on-site in Lisbon.

Shifts are rotational between 07:00 and 22:00, and the position offers a monthly gross salary of 1,400.00 € with a potential performance bonus of up to 100.00 €.

Qualifications

• Fluent Dutch and English required.
• Back-office operations and case management focus.

Responsibilities

• Back Office & Case Management for connected services.
• Handle non-voice support and internal inquiries.
• Support for connected services with accuracy and speed.

Skills

Dutch fluency

English fluency

Job description

Career Nest Academy in Lisbon is hiring a Back Office Customer Support Agent. The role focuses on back-office operations, case management, and providing support for connected services. You must be fluent in Dutch and English and be able to work on-site in Lisbon.

Shifts are rotational between 07:00 and 22:00, and the position offers a monthly gross salary of 1,400.00 € with a potential performance bonus of up to 100.00 €.