B2B French-Speaking Customer Support — Lisbon (On-Site)

Innopath Consulting Lda; Lisboa; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food allowance

Relocation support

Shared accommodation

Utilities included in shared housing

On-site in Lisbon

International environment

Resumo da oferta

Innopath Consulting Lda is seeking a French-speaking B2B Customer Service Representative to support business clients on a comprehensive payment solutions platform in Lisbon, Portugal. The role is on-site and requires fluency in French and English, with a focus on resolving inquiries and delivering tailored solutions to ensure a positive client experience.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and collaborate with cross-functional teams in an international

Qualificações

• Fluent French and English proficiency.
• High School diploma is mandatory.
• At least 6 months of experience in a customer-oriented contact centre role.
• Strong computer and technical skills.

Responsabilidades

• Provide professional B2B customer support in French and English.
• Assist business clients with enquiries related to the supported services.
• Troubleshoot customer issues and work towards effective resolutions.
• Provide tailored solutions to help clients optimize their use of the available services.
• Engage with clients to ensure concerns are resolved efficiently and within the appropriate timeframe.
• Deliver personalized and professional customer service.
• Assist clients through communication channels that may include phone, email, and chat.
• Identify account holders and verify relevant account information.
• Maintain a high standard of professionalism throughout every interaction.
• Follow all applicable regulatory guidelines and established procedures.

Conhecimentos

French

English

Formação académica

High School Diploma

Descrição da oferta de emprego

Innopath Consulting Lda is seeking a French-speaking B2B Customer Service Representative to support business clients on a comprehensive payment solutions platform in Lisbon, Portugal. The role is on-site and requires fluency in French and English, with a focus on resolving inquiries and delivering tailored solutions to ensure a positive client experience.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and collaborate with cross-functional teams in an international