Automotive Diagnostics Expert - Remote Case Support

MSX International; Lisboa; Presencial; EUR 35 000 - 52 000; Tempo integral

Resumo da oferta

MSX International in Lisbon, Portugal seeks an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point, helping reduce downtime and deliver first-time-right repairs.

You will serve as the first contact for repair requests, provide technical guidance using OEM procedures, and document cases to improve diagnosis and repair rates.

Qualificações

• Experience in automotive diagnostics and technical support.
• Ability to read wiring diagrams and technical docs.
• Familiar with OEM diagnostic tools and field service.

Responsabilidades

• Serve as the first point of contact for repair requests and technical questions from technicians.
• Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
• Communicate with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate steps.
• Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
• Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
• Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
• Support and guide repairs for OTA updates and basic troubleshooting for software updates.
• Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
• Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
• Contribute to continuous improvement by following standardized workflows and proposing process improvements.

Conhecimentos

Automotive diagnostics

Technical support

Workshop or field service

OEM diagnostic tools

Wiring diagrams

Team collaboration

Field-based/multi-site exposure

Ferramentas

OEM diagnostic tools

Descrição da oferta de emprego

MSX International in Lisbon, Portugal seeks an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point, helping reduce downtime and deliver first-time-right repairs.

You will serve as the first contact for repair requests, provide technical guidance using OEM procedures, and document cases to improve diagnosis and repair rates.