Associate - Customer Service

Allianz Services; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Diverse and inclusive workplace

Opportunities for career growth

Job summary

A leading insurance and asset management firm is seeking an Associate - Customer Service in Lisbon, Portugal. This role entails managing customer inquiries while providing assistance with claims. Ideal candidates should possess strong interpersonal and communication skills, be fluent in Portuguese, and ideally have experience in a call center or the insurance sector. The position offers a permanent contract and encourages a diverse and inclusive work environment.

Qualifications

• Call center experience is desired.
• Proven experience in the insurance sector is desired.
• Ability to work in pressured environments.

Responsibilities

• Answer phone inquiries from customers, partners and providers.
• Manage the workflow of requests effectively.
• Communicate effectively to meet client needs.
• Promote and support change initiatives.

Skills

Interpersonal skills

Strong verbal communication

Strong written communication

Fluency in Portuguese

Knowledge of English

Multitasking capacity

Ability to work independently

Agility with technology

Education

12th grade, university course or degree

Job description

Associate - Customer Service

Join to apply for the Associate - Customer Service role at Allianz Services.

As an Agent, the profile is to proactively manage and effectively handle all Customers, Third Party and Experts to lodge a claim and provide service assistance to the claims, set up claims across various systems to assist the overall Claims Handling journey, input and authorize payment (if needed) and settle claims within agreed authority level, ensuring accurate indexing and update claims file.

Responsibilities

• The role involves answering the phone to private or corporate customers, partners, providers and intermediaries, ensuring that all the operations available on the partner's platform are carried out.
• This service can be in the field of production and claims (all branches except auto).
• There may be a need to make outbound contacts with clients in order to guarantee feedback and follow-up on the various processes.
• Communicate effectively to understand client needs and expectations.
• Meet daily team service levels by managing and effective processing of requests on the work flow management system.
• Accurate and fast actioning of requests.
• Support and deliver maximum help in case of any emergencies.
• Actively promote and support change initiatives by identifying and implementing improvements to process, organisation and customer service.

Qualifications

Technical Background

• Level of education: 12th grade, university course or degree
• Call center experience (desired)
• Proven experience in the insurance sector (desired)

Soft Skills

• Good interpersonal skills, operating as part of a team, participating, collaborating with team members on projects
• Strong verbal and written communication skills
• Empathy and focus on customer satisfaction
• Agility with technology and multitasking capacity
• Ability to work independently and collaboratively with cross-functional teams
• Fluency in Portuguese
• Knowledge of English language (desired)
• Good ability to work in pressurized environments

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Permanent

Join us. Let's care for tomorrow.