Customer Assistance Advisor

Allianz Partners; Oeiras; On-site; EUR 15,000 - 21,000; Full time

Job summary

Allianz Partners is hiring an Customer Assistance Advisor (Inbound) to act as the first point of contact for customers, delivering personalized support and outstanding service. You will handle national and international inquiries with empathy while leveraging AI-enabled tools and data insights in a compliant framework.

The role requires a high school diploma or equivalent, fluency in English and Portuguese, and a client-focused, team-oriented mindset with strong organizational skills.

Qualifications

• High school diploma or technical qualification.
• Good command of English and Portuguese.
• Previous experience in customer service or contact centre preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and problem-solving mindset.
• Team-oriented with a strong customer focus.
• Immediate availability.

Responsibilities

• Providing telephone assistance to both national and international customers.
• Managing and following up on multiple cases simultaneously.
• Ensuring all processes and requirements are handled accurately and efficiently.
• Monitoring cases from the initial contact through to resolution.
• Delivering a positive customer experience through professionalism, empathy, and a customer-first mindset.
• Work effectively in an environment shaped by AI, ML, data analytics and cloud-based tools, using insights responsibly with our data governance standards.

Skills

Customer service

English & Portuguese

Communication skills

Organizational skills

Team player

Immediate availability

Education

High school diploma or equivalent

Job description

Join Allianz Partners as a Customer Assistance Advisor (Inbound)

At Allianz Partners, a global leader in assistance and insurance solutions, we believe every interaction has the power to make a real difference in a customer’s experience. If you are looking for an opportunity to grow your career within an international, dynamic, and people-focused organization, this role could be the perfect fit for you.

Every day, we support customers through important moments in their lives. We are looking for empathetic, communicative, and customer-oriented professionals who enjoy working in a multicultural and fast-paced environment.

Your Role

As a Customer Assistance Advisor (Inbound), you will be the voice of Allianz Partners and the first point of contact for our customers, delivering outstanding service and personalized support.

What You Will Do

• Providing telephone assistance to both national and international customers;
• Managing and following up on multiple cases simultaneously;
• Ensuring all processes and requirements are handled accurately and efficiently;
• Monitoring cases from the initial contact through to resolution;
• Delivering a positive customer experience through professionalism, empathy, and a customer-first mindset.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What You Will Bring

• High school diploma or completed technical qualification (required);
• Good command of English and Portuguese (required);
• Previous experience in customer service or a contact centre environment (preferred);
• Strong communication and interpersonal skills;
• Excellent organizational abilities and problem-solving mindset;
• Team-oriented with a strong customer focus;
• Immediate availability.

Why Join Allianz Partners?

• Direct employment contract with Allianz Partners;
• Comprehensive onboarding and continuous training opportunities;
• Fixed working hours with rotating days off;
• A young, dynamic, and multicultural work environment;
• Real opportunities for career growth and internal mobility within a global organization;
• A collaborative, inclusive workplace where people are at the heart of everything we do.

What We Offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.

Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

How We Hire

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.