Assistant Manager, B2B Sales Operations

Workwide; Lisboa; Híbrido; EUR 19 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company-provided apartment

Performance bonus

Hybrid work

Private health insurance

Language classes

Sports & social activities

Career path to Project Manager

Resumo da oferta

Workwide is seeking an Assistant Manager in Lisbon to lead Operations Supervisors overseeing a large B2B advertising sales team. You report to the Project Manager and will coach up to four supervisors who each manage up to 15 sales professionals, totaling around 60 staff.

The role emphasizes leadership, KPI delivery, and continuous improvement, with a clear path to Project Manager and a hybrid work model in Lisbon.

Qualificações

• 2+ years leading teams or solid supervisor experience and readiness to step up
• Sales background in advertising, media, agency or digital marketing
• English at C1 level or higher
• Willingness to relocate to Lisbon

Responsabilidades

• Lead and manage a group of Operations Supervisors overseeing up to 60 sales professionals
• Coach, mentor and develop supervisors to grow into the role
• Monitor KPIs, set ambitious targets and drive continuous improvement
• Resolve escalated customer issues quickly and to a high standard
• Anticipate problems and opportunities rather than react to them

Conhecimentos

Leadership

Team leadership

KPI management

Problem-solving

Customer focus

Communication

Relocation readiness

Emotional intelligence

Descrição da oferta de emprego

Our client is an international customer experience company with a large operation in Lisbon. One of its teams there runs B2B advertising sales for a major global social media platform, and it is looking for an Assistant Manager to lead the Operations Supervisors who run that team.The roleYou sit one level above the front line.You take on up to four Operations Supervisors, each leading a team of up to 15 sales professionals, so around 60 people in total. The account spans several language markets and this role carries no second-language requirement, so your supervisors may sit across different ones. You report to the Project Manager.

What you will do

• Lead and manage a group of Operations Supervisors, holding the standard on service delivery and performance goals
• Coach, mentor and develop your team so each supervisor grows into the role
• Monitor the KPIs, set ambitious targets and drive continuous improvement
• Resolve escalated customer issues quickly and to a high standard
• Anticipate problems and opportunities rather than react to them

What you need

• English at C1 level or higher
• Around two years leading teams, or solid supervisor experience and readiness to step up
• A sales background. Advertising sales, media sales, agency or digital marketing all count
• Strong leadership and a sharp problem-solving mindset
• A results-driven approach with genuine customer focus
• Adaptability, emotional intelligence and clear communication
• Readiness to relocate to Lisbon

What is on offer

• 2,158 EUR gross per month, or 1,684 EUR gross per month if you take the company-provided apartment
• A performance bonus of up to 2,000 EUR per month on top
• Fixed hours, Monday to Friday, 08:00 to 17:00. No nights, no weekends, no rotating shifts
• Hybrid working, three days in office and 2 from home
• 22 days paid holiday, private health insurance, language classes, sports and social activities
• A clear path on to Project Manager

A large international team working on a household-name account