Assistant Manager - $15 - $20 An Hour

Empresa De Moda; Viseu; On-site; EUR 40,000 - 60,000; Full time

Job summary

Empresa De Moda in Portugal seeks an experienced Operations Manager to lead and develop a team of Supervisors, drive service excellence, and achieve performance goals.

You will monitor KPIs, implement continuous improvement, resolve escalations quickly, and align sales and digital marketing initiatives with our customer-focused strategy.

The ideal candidate blends leadership, advanced English, and a proactive mindset to deliver measurable results in a fast-paced fashion environment.

Qualifications

• Advanced English fluency (C1+ or higher)
• Experience managing teams
• Sales experience in sales and/or digital marketing
• Strong leadership and problem-solving mindset
• Results-driven with a strong customer focus
• Excellent communication skills

Responsibilities

• Lead and manage Operations Supervisors to ensure service delivery and performance goals.
• Coach, mentor, and develop the team to reach their highest potential.
• Monitor KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly and effectively to maintain high service standards.

Skills

Advanced English

Team management

Sales experience

Digital marketing

Leadership

Communication skills

Problem-solving

Emotional intelligence

Adaptability

Job description

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals- Coach, mentor, and develop the team to reach its highest potential- Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies- Resolve escalated customer issues quickly and effectively, ensuring a high standard of service- Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation

Requirements

• Advanced English fluency (C1 level or higher)- Proven experience managing teams- Previous sales experience- Background in sales and / or digital marketing- Strong leadership skills and a sharp problem-solving mindset- Results-driven approach with a strong customer focus- High adaptability and emotional intelligence- Outstanding communication skills

Core Competencies

Demonstrates strong leadership and team management capabilities, with a focus on achieving performance goals and delivering exceptional customer service. Proficient in problem-solving, continuous improvement strategies, and effective communication in a sales and digital marketing context.

Soft Skills

• Coaching- Mentoring- Problem-Solving- Emotional Intelligence- Communication Skills

Industry Keywords

• Operations Management- Performance Goals- KPI Monitoring- Continuous Improvement- Digital Marketing

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