General Manager - Doubletree by Hilton Lagoa Azores

Hilton; Portugal; Remote; EUR 81,000 - 99,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton Lagoa Azores is seeking a General Manager to lead a DoubleTree by Hilton property on São Miguel island, Portugal. The role centers on delivering warm, attentive service that aligns with the DoubleTree brand and Hilton standards, while guiding strategy, operations, and guest satisfaction.

The ideal candidate will balance strategic leadership with hands-on oversight, drive commercial growth, and manage owner relations and brand alignment at a premier full-service hotel in the Azores.

Qualifications

• Proven experience as a General Manager within a full-service hotel.
• Deliver memorable guest experiences reflecting the brand promise.
• Strong business acumen in budget management and revenue forecasting.
• Fluency in English and ideally Portuguese.

Responsibilities

• Lead all hotel operations to deliver warm, attentive, and thoughtful service.
• Drive performance and profitability through revenue, budgets, and cost controls.
• Oversee property priorities including capital projects and service initiatives.
• Set and execute strategic direction for short- and long-term goals.
• Inspire and develop the executive team and all team members.
• Maintain strong relationships with owners, auditors, and Hilton stakeholders.
• Uphold Hilton and DoubleTree service standards and drive continuous improvement.

Skills

General Manager experience

Leadership

Budget management

Fluent English

Portuguese (preferred)

Education

Degree in Hotel Management or equivalent

Job description

Job Identification: 229556

Job Category: General Manager/Hotel Manager

Job Schedule: Full time

Salary €90k gross annual

Exceptional Hospitality Starts with You

A DoubleTree by Hilton General Manager is a welcoming leader, a brand ambassador, and a champion of hospitality that feels like home. At the heart of every DoubleTree hotel is a commitment to thoughtful service, genuine care, and the little things that make a big difference—starting with the iconic warm cookie welcome.

About the DoubleTree Brand

Come for a stay and see how nice travel feels. Something happens when you stay at a DoubleTree by Hilton hotel. Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie- welcome, we’re here to make your stay as comfortable as possible, right from the start. The niceness you experience with us stays with you long after you check out, and we wouldn’t have it any other way.

About the Property

Set on São Miguel island, DoubleTree by Hilton Lagoa Azores blends contemporary comfort with a boutique feel. Located in Lagoa, close to the Atlantic coast and a short drive from Ponta Delgada, the 101-room hotel provides an inviting base for discovering the island’s dramatic volcanic landscapes and picturesque beaches.

Locally inspired dining at Frondoso Restaurant and Bar is complemented by panoramic views from Mistico Rooftop Bar & Pool. Indoor and outdoor pools, a fitness centre and volcanic-inspired treatments at INALA Wellness create space to unwind, while meeting facilities and proximity to the local technology park cater to business travellers and small events.

How You’ll Make an Impact

As a General Manager at a DoubleTree property, you’re not just leading hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Your responsibilities will include:

• Lead with DoubleTree’s commitment to dependable hospitality: Oversee all hotel operations to deliver warm, attentive, and thoughtful service—ensuring every guest experience is seamless, consistent, and reflective of the brand’s high standards
• Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences
• Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment
• Set and execute strategic direction: Shape short- and long-term goals, making decisions in the best interests of the hotel, the DoubleTree brand, and Hilton’s long-term vision
• Inspire and develop talent: Provide visionary leadership to the executive team and all Team Members, embedding Hilton’s values and fostering a team of passionate and creative professionals
• Strengthen communication and collaboration: Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability
• Commit to continuous improvement: Uphold and exceed Hilton and DoubleTree’s service standards, respond to audits proactively, and drive innovation and operational integrity across the business

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The ideal candidate is a strategic and hands‑on leader, with a strong focus on owner relations, commercial performance, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven experience as a General Manager within a full-service hotel environment, or a Shine 2 graduate ready to take the next step into your first General Manager role
• Passion for delivering memorable guest experiences that reflect the brand promise, with the ability to lead and positively influence change
• A track record of driving innovative commercial growth, particularly in food drink
• Highly visible leadership style that builds strong teams, partnerships, and networks
• Strong business acumen in budget management, revenue forecasting, and strategic planning
• Resilience, sound judgment, and the ability to balance strategic vision with operational execution
• Degree or diploma in Hotel Management or equivalent
• Fluency in English and ideally Portuguese (spoken and written)

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.