Arabic-Speaking Esports Player Support (Relocation Paid)

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Health insurance

Fully paid training

Monthly performance bonus

Resumo da oferta

Mercier Consultancy Group is seeking an Arabic Speaking Player Support Specialist for Supercell Games in Bulgaria. The role involves providing world-class player support across chat, email and social channels, and maintaining Superior user experiences for Supercell titles.

You will act as a brand ambassador, resolve technical questions, and document all interactions in the CRM system, while offering a fully paid relocation package to Sofia and ongoing training.

Qualificações

• Native or fluent Arabic (spoken and written) is required.
• EU passport or right to work in the EU is mandatory for this Bulgaria role.
• Previous customer-facing experience is an advantage with a gaming mindset.

Responsabilidades

• Provide world-class support to players via chat, email and social media for Supercell games.
• Resolve technical inquiries, account concerns, and gameplay questions to ensure a great user experience.
• Act as a brand ambassador for Supercell and maintain high industry standards.
• Document all player interactions in the CRM system for reporting and analytics.

Conhecimentos

Fluency in Arabic

Customer service

Excellent communication

Problem solving

Descrição da oferta de emprego

Mercier Consultancy Group is seeking an Arabic Speaking Player Support Specialist for Supercell Games in Bulgaria. The role involves providing world-class player support across chat, email and social channels, and maintaining Superior user experiences for Supercell titles.

You will act as a brand ambassador, resolve technical questions, and document all interactions in the CRM system, while offering a fully paid relocation package to Sofia and ongoing training.