AR Team Lead - SLA Mastery & Process Improvement (Hybrid)

Eurofins; Braga; Híbrido; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical care

Meal vouchers

Annual bonus

Flexible hours

Hybrid work model

Birthday off

Team building activities

Resumo da oferta

Eurofins SSC Leadership Team in Braga, Portugal, invites an experienced Accounts Receivable Manager to lead a dedicated team and ensure service delivery in line with SLAs and quality standards.

You will monitor performance against KPIs, provide coaching and performance reviews, drive process improvements, and collaborate with multiple departments in a hybrid work model offering international exposure and opportunities for growth.

Qualificações

• Experience leading AR teams in a BPO/SSC environment.
• Experience managing performance against SLAs and KPIs.
• Fluent English, both written and spoken, with strong communication skills.
• Master's degree in business/finance/accounting or equivalent.

Responsabilidades

• Manage an accounts receivable team to ensure service delivery in accordance with SLAs and quality standards.
• Monitor and report the team and process performance against agreed objectives and KPIs.
• Provide prompt and objective coaching in accomplishing goals, conduct performance reviews, be actively involved in recognition and employee development strategies.
• Identify inefficiencies in the process and participate in /drive process improvement projects.
• Implement continuous improvement culture within the team.
• Cooperate with various Eurofins departments and stakeholder management.
• Create friendly working environment which will attract and retain talents.
• Support the Transition projects and all other duties as needed or required per business requirement.

Conhecimentos

Team leadership

Accounts receivable

SLA management

KPI tracking

Performance coaching

Stakeholder management

Change management

Communication skills

Formação académica

Master's degree in business/finance/accounting

Ferramentas

Microsoft Dynamics AX

Descrição da oferta de emprego

Eurofins SSC Leadership Team in Braga, Portugal, invites an experienced Accounts Receivable Manager to lead a dedicated team and ensure service delivery in line with SLAs and quality standards.

You will monitor performance against KPIs, provide coaching and performance reviews, drive process improvements, and collaborate with multiple departments in a hybrid work model offering international exposure and opportunities for growth.