Applications Operations Lead

Balance Innovations; Lisboa; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible schedules

Hybrid work scheme

Global learning culture

Wellbeing and work-life balance

Job summary

Brinks is seeking an Application OPS Lead to oversee the stability, performance, and lifecycle management of enterprise applications. You will manage incidents, changes, and releases while collaborating with development, infrastructure, and security teams to ensure compliance and efficiency.

The role emphasizes continuous improvement, automation, and stakeholder communication, with a focus on legacy and modern applications within a global organization.

Qualifications

• ITIL and ITSM knowledge essential.
• Experience managing SLAs, KPIs, and service lifecycle.
• Strong vendor management in outsourced/hybrid models.

Responsibilities

• Oversee operations for enterprise applications ensuring availability and performance.
• Lead major incident resolution and root cause analysis.
• Oversee changes and releases per ITIL with risk assessment.
• Drive automation to improve monitoring, deployment, and support processes.

Skills

ITIL

ITSM

DevOps practices

CI/CD pipelines

Stakeholder comms

Vendor management

Tools

AppDynamics

Dynatrace

Splunk

ServiceNow

Job description

Purpose

The Application OPS Lead is responsible for overseeing the operational stability, performance, and lifecycle management of enterprise applications. This role ensures reliable application services through proactive monitoring, incident management, and continuous improvement initiatives. The OPS Lead collaborates with development, infrastructure, security, and vendor teams to maintain compliance, optimize performance, and deliver a seamless user experience.

Operational Governance

Own day-to-day operations for enterprise applications, ensuring availability, performance, and compliance with SLAs (including Legacy applications). Monitor application health, capacity, and performance metrics; drive proactive issue resolution and root cause analysis.

Incident & Problem Management

Lead major incident resolution for application services, coordinating across internal teams and vendors. Implement problem management processes to reduce recurring issues and improve stability.

Change & Release Management

Oversee application changes and releases in alignment with ITIL processes and business requirements. Ensure proper testing, documentation, and risk assessment for all application changes.

Continuous Improvement & Automation

Drive automation initiatives for application monitoring, deployment, and support processes. Identify opportunities for cost optimization and operational efficiency.

Collaboration & Stakeholder Management

Partner with development, infrastructure, and security teams to ensure application resilience and compliance. Communicate operational performance and risks to business stakeholders in clear, actionable terms.

Additional Responsibilities

Engage with Business & IT Central enhancements/projects and manage the "doing" with MSP Partner. Ensure proper utilization and prioritization of MSP resources (90-day rolling forecast). Support the Global IT Strategy for "Standardized to ramp-down" (Of Legacy Applications mainly).

Requirements

• 5-10+ years in application operations, support, or IT service delivery leadership.
• Strong ITIL and ITSM knowledge; experience managing SLAs, KPIs, and service lifecycle.
• Deep understanding of enterprise application architectures, integration patterns, and cloud-based platforms (SaaS, PaaS).
• Experience with monitoring tools (e.g., AppDynamics, Dynatrace, Splunk) and ITSM platforms (e.g., ServiceNow).
• Proven track record in incident, problem, and change management for critical applications.
• Familiarity with DevOps practices and CI/CD pipelines for application deployment.
• Strong vendor management and negotiation skills in outsourced (MSP) or hybrid delivery models.
• Excellent communication and stakeholder engagement skills; ability to translate technical issues into business impact.
• Experience in regulated environments with compliance and security requirements.

What We Offer?

A learning journey that fosters personal and career growth within a global, word-leading company with a caring culture that promotes employees' wellbeing and work/life balance through flexible schedules, appealing hybrid work scheme (above market practices) and a work environment that values safety, continuous improvement, engagement, customer focus, integrity, diversity, and inclusion.

We are an Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, gender, age, national origin, religion, sexual orientation or degree of disability.

Build a Career with Purpose at Brinks

For over 165 years, Brinks has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brinks partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brinks, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brinks offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brinks is the place for you. Brinks is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we're here to support you every step of the way.