Application Operations Professional (m/f/d)

Siemens Mobility; Amadora; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Learning platforms

Shuttle service

Volunteer initiatives

Job summary

Siemens Global Business Services seeks an Application Operations Professional to manage identity and access systems, provide 2nd/3rd line support for DirX services, and drive end-to-end customer experience across multiple platforms. The role emphasizes incident handling, collaboration with product managers, and proactive issue resolution.

Candidates should be proficient in English and ITSM tools, with an aptitude for log analysis and process improvements.

Qualifications

• Proficient in English – written and spoken.
• Experience in Help Desk / Application Support including handling with Incident Management Tools.
• Experience in technical analysis regarding IT applications.
• ITIL certification is a plus.
• Good communication and networking skills in an intercultural environment.
• Proficiency in Microsoft Office.

Responsibilities

• 2nd line Application support for several platforms within Siemens.
• Assist in tackling and resolving application-related issues.
• Incident resolution within supported applications (incidents, queries & service requests).
• Document all actions and communications in the tickets.
• End-to-end customer experience providing a single point-of-contact.
• Document all relevant application support information e.g. creation of use cases, identifying improvements in existing processes.
• Report analysis and generation.
• Share knowledge inside the team regarding the applications and supported activities.

Skills

English proficiency

Help Desk experience

IT applications analysis

MS Office

Communication skills

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

ITSM platforms

Job description

Application Operations Professional (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

What role will you play?

• Manages and supervises systems associated with Identity and Access management solutions, providing incident and problem management support.
• We do act as a single point of contact enabling the end-to-end customer experience and providing 2nd/3rd line Support for Siemens DirX service within Digital People Solutions.
• Proactively working with technology and product managers to identify potential issues and ensures effective resolution.
• Enabler of critical service developments and integrations within DirX, ensuring that all customer demands and actions are accurately detailed, as well improving existing operational processes.
• Support development topics on the integration and update of existing/new solutions within DirX
• Support on Go-Live implementations, both on production environments & testing platforms, providing feedback of issues and proactive log & error analysis.
• Knowledge transfer inside the team regarding the applications and support activities (e.g. creation of use cases).

What role will you play?

• 2nd line Application support for several platforms within Siemens.
• Assist in tackling and resolving application-related issues.
• Incident resolution within supported applications (incidents, queries & service requests).
• Document all actions and communications in the tickets.
• End-to-end customer experience providing a single point-of-contact.
• Document all relevant application support information e.g. Creation of use cases, identifying improvements in existing processes.
• Report analysis and generation.
• Share knowledge inside the team regarding the applications and supported activities.

We are looking for

• Proficient in English – written & spoken (required).
• Experience in Help Desk / Application Support including handling with Incident Management Tools.
• Experience in technical analysis regarding IT applications.
• Relevant ServiceNow experience is a plus (or in other ITSM platforms)
• Good problem solving and research skills (including log analysis, issue documentation & data cross-check between platforms
• Experience in dealing with certificates/PKI systems
• Good communication and networking skills in an intercultural environment and across all management levels.
• Proficiency in Microsoft Office (required).
• Good interpersonal skills and the ability to work in a team.
• Proactive agile demeanor and willingness to learn.
• Eagerness to learn new technologies.
• Ability to coordinate and prioritize own tasks efficiently.
• Stress resilient and used to repetitive tasks
• Ability to build a collaborative environment and deliver a consensus agreement with customers.
• IT Infrastructure library (ITIL) certification is a plus!
• Ability to learn customer support processes and techniques.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Create a better #TomorrowWithUs #Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!