Applications Operations Lead

Brink's; Lisboa; On-site; EUR 50,000 - 80,000; Full time

Job summary

A leading security solutions provider located in Lisbon is seeking an experienced Application OPS Lead. This role focuses on ensuring the operational stability and performance of enterprise applications, managing incidents, and leading various IT service delivery initiatives. The ideal candidate will have at least 5-10 years' experience in application support, strong ITIL knowledge, and familiarity with cloud-based platforms. Excellent communication skills and vendor management capabilities are also required.

Qualifications

• 5-10+ years in application operations or IT service delivery.
• Strong ITIL and ITSM knowledge with SLA management experience.
• Deep understanding of enterprise application architectures.

Responsibilities

• Oversee operational stability and performance of applications.
• Lead major incident resolution and proactive issue management.
• Drive automation initiatives for applications and optimize costs.

Skills

Application operations

ITIL knowledge

Service delivery leadership

Cloud-based platforms

Vendor management

Excellent communication

Tools

AppDynamics

Dynatrace

Splunk

ServiceNow

Job description

Purpose

The Application OPS Lead is responsible for overseeing the operational stability, performance, and lifecycle management of enterprise applications. This role ensures reliable application services through proactive monitoring, incident management, and continuous improvement initiatives. The OPS Lead collaborates with development, infrastructure, security, and vendor teams to maintain compliance, optimize performance, and deliver a seamless user experience.

Responsibilities

• Operational Governance
  • Own day-to-day operations for enterprise applications, ensuring availability, performance, and compliance with SLAs (including Legacy applications).
  • Monitor application health, capacity, and performance metrics; drive proactive issue resolution and root cause analysis.
• Incident & Problem Management
  • Lead major incident resolution for application services, coordinating across internal teams and vendors.
  • Implement problem management processes to reduce recurring issues and improve stability.
• Change & Release Management
  • Oversee application changes and releases in alignment with ITIL processes and business requirements.
  • Ensure proper testing, documentation, and risk assessment for all application changes.
• Continuous Improvement & Automation
  • Drive automation initiatives for application monitoring, deployment, and support processes.
  • Identify opportunities for cost optimization and operational efficiency.
• Collaboration & Stakeholder Management
  • Partner with development, infrastructure, and security teams to ensure application resilience and compliance.
  • Communicate operational performance and risks to business stakeholders in clear, actionable terms.
• Additional Responsibilities
  • Engage with Business & IT Central enhancements/projects and manage the "doing" with MSP Partner.
  • Ensure proper utilization and prioritization of MSP resources (90-day rolling forecast).
  • Support the Global IT Strategy for "Standardized to ramp-down" (Of Legacy Applications mainly)

Requirements

• 5-10+ years in application operations, support, or IT service delivery leadership.
• Strong ITIL and ITSM knowledge; experience managing SLAs, KPIs, and service lifecycle.
• Deep understanding of enterprise application architectures, integration patterns, and cloud-based platforms (SaaS, PaaS).
• Experience with monitoring tools (e.g., AppDynamics, Dynatrace, Splunk) and ITSM platforms (e.g., ServiceNow).
• Proven track record in incident, problem, and change management for critical applications.
• Familiarity with DevOps practices and CI/CD pipelines for application deployment.
• Strong vendor management and negotiation skills in outsourced (MSP) or hybrid delivery models.
• Excellent communication and stakeholder engagement skills; ability to translate technical issues into business impact.
• Experience in regulated environments with compliance and security requirements.