Global Process Owner

Bekaert; Lisboa; Presencial; EUR 80 000 - 120 000; Tempo integral

Resumo da oferta

Bekaert is seeking a Global Process Owner for Order-to-Cash to standardize and drive SAP-enabled processes across the global commercial organization. You will bridge business stakeholders with IT, governing end-to-end O2C and ensuring alignment with SAP best practices while cleaning up processes for efficiency and compliance.

The role emphasizes global harmonization, user adoption of digital tools, and delivering transformational initiatives that improve customer experience and operational

Qualificações

• Bachelor's degree or higher in Business, IT, Engineering, or related field.
• 8+ years in O2C, Commercial Ops, Transformation, ERP programs, or Process Excellence.
• Strong understanding of end-to-end O2C processes and SAP SD.
• Experience delivering global transformations and change initiatives.
• Experience working with cross-functional and distributed teams.

Responsabilidades

• Own and govern global Order-to-Cash processes including order management, pricing, credit management, delivery, billing, and collections.
• Drive global process harmonization across business units and regions.
• Define, validate, and maintain standardized O2C processes aligned with business strategy and SAP best practices.
• Ensure compliance with internal policies and regulatory requirements.

Conhecimentos

Order-to-Cash

SAP SD

Process optimization

Stakeholder management

Change management

Project leadership

Formação académica

Bachelor's degree or higher in Business/IT/Engineering/Supply Chain

Ferramentas

SAP

ERP systems

Descrição da oferta de emprego

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As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future.With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy.

As a dynamic and growing company with over 19 000 employees worldwide, 75 nationalities, a retention rate above 90% and € 3,7 billion in combined revenue in 2025, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world!

Purpose and Mission

As Global Process Owner (GPO) for Order-to-Cash, you will play a critical role in driving global process standardization, digital transformation, and SAP optimization across Bekaert's commercial operations. Acting as the bridge between business stakeholders and IT teams, you will be responsible for governing and continuously improving end-to-end O2C processes, ensuring alignment with SAP best practices, business objectives, and regulatory requirements.

This role is instrumental in harmonizing ways of working across business units and regions, improving user adoption of digital solutions, prioritizing business requirements, and delivering transformational initiatives that enhance operational efficiency and customer experience.

Key Activities and Responsibilities

• Own and govern global Order-to-Cash processes including order management, pricing, credit management, delivery, billing, and collections.
• Drive global process harmonization across business units and regions.
• Define, validate, and maintain standardized O2C processes aligned with business strategy and SAP best practices.
• Ensure compliance with internal policies and regulatory requirements.

SAP & Digital Transformation

• Partner with business stakeholders to identify improvement opportunities within SAP SD and related commercial platforms.
• Review, validate, and prioritize SAP enhancement requests based on business value, complexity, risk, and strategic importance.
• Collaborate with architects, product teams, and implementation partners to ensure solutions meet business needs.
• Support adoption and continuous improvement of SAP-enabled processes.

Business Partnership & Stakeholder Management

• Serve as the key liaison between commercial teams, finance, shared services, and IT.
• Influence stakeholders across multiple business units to drive alignment and process adoption.
• Facilitate workshops, requirement gathering sessions, and decision-making forums.
• Build strong relationships with global stakeholders to ensure successful implementation of initiatives.

Project Delivery & Change Management

• Lead medium to large-scale global transformation projects from concept through deployment.
• Manage project risks, dependencies, scope changes, and stakeholder expectations.
• Support User Acceptance Testing (UAT), deployment readiness, training, and change management activities.
• Drive business adoption and ensure realization of expected benefits.

Continuous Improvement & Performance Management

• Establish and monitor key performance indicators (KPIs) to measure process effectiveness.
• Identify process bottlenecks and implement improvement initiatives.
• Analyze business and operational data to enhance customer service, process efficiency, and commercial performance.
• Promote a culture of continuous improvement across the global O2C community.

Previous Experience

• Bachelor's degree or higher in Business, Information Technology, Engineering, Supply Chain, or a related field.
• Minimum 8 years of experience in Order-to-Cash, Commercial Operations, Business Transformation, ERP Programs, or Process Excellence roles.
• Strong understanding of end-to-end O2C processes, including order management, pricing, billing, delivery, and accounts receivable.
• Solid functional knowledge of SAP Sales & Distribution (SAP SD).
• Proven experience delivering end-to-end projects in complex global environments.
• Experience managing business transformation and organizational change initiatives.
• Experience working with cross-functional and geographically dispersed teams.
• Stakeholder influence and leadership.
• Strategic thinking and problem solving.
• Strong communication and facilitation skills.
• Ability to translate business requirements into technology solutions.
• Strong analytical and decision-making capabilities.

Nice to Have

• Experience with CRM platforms, eCommerce solutions, or other digital commercial technologies.
• Agile, Scrum, PMP, PRINCE2, Lean, or similar certifications.
• Experience within Manufacturing, Industrial Goods, Automotive, Chemicals, or related sectors.
• Knowledge of additional languages such as Dutch, Spanish, or Chinese

Be bold and take the leap!

Our Digital Advanced Solutions (ADS) team is a dynamic group of technologists from around the globe who consistently push boundaries in digital innovation, cyber resilience, data science, intelligent automation, cloud solutions, and new agile methodologies.
It is also good to know tht at Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.