Application Support & Solutions Specialist

PLP Group; Portugal; Teletrabalho; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading technology firm in Portugal is looking for a technical support specialist to oversee application management. In this role, you'll develop a deep understanding of the applications, provide high-level support, and collaborate with stakeholders to gather and meet business needs. Key responsibilities include processing support requests, creating control points, and working with teams throughout the development process. This role requires strong analytical, problem-solving, and communication skills.

Qualificações

• Experience in providing technical and functional support.
• Strong analytical skills to understand business needs.
• Ability to collaborate with AP and IT teams throughout development.

Responsabilidades

• Develop knowledge of the application and provide high-level support.
• Build and maintain a knowledge base for support issues.
• Process requests for specific actions related to the application.
• Create control points to ensure smooth operations and report drafting.
• Analyze business needs and convert them into detailed requirements.
• Involve stakeholders in defining and validating new requirements.
• Support teams during the development stages: specification, testing, implementation.

Conhecimentos

Technical support

Business analysis

Stakeholder management

Problem-solving

Descrição da oferta de emprego

A leading technology firm in Portugal is looking for a technical support specialist to oversee application management. In this role, you'll develop a deep understanding of the applications, provide high-level support, and collaborate with stakeholders to gather and meet business needs. Key responsibilities include processing support requests, creating control points, and working with teams throughout the development process. This role requires strong analytical, problem-solving, and communication skills.