Application Support Engineer - ITIL & Release Readiness

Decskill; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Decskill is seeking a System Administrator and Application Support specialist to provide first-class system support and collaborate with developers to resolve business issues. The role involves ITIL-aligned incident management, knowledge-base maintenance, and environment preparation for releases across Tier 1 systems.

The candidate will work in a multinational context with teams across Lisbon, Porto, and Madrid, contributing to stable operations and ongoing projects within the Astek Group.

Qualificações

• Experience with Dynatrace or similar monitoring tools.
• Proficient in SQL/Oracle.
• Proficient in Python and scripting languages.
• Strong analytical abilities with attention to detail.
• Team player with client-focused mindset.
• Good adaptability and communication skills.
• Proficient in English.

Responsabilidades

• Provide first-class support to all system users in a timely and efficient manner.
• Liaise with developers to communicate issues raised by the business.
• Track issues using ITIL processes (incidents, changes, requests, problems).
• Maintain a knowledge base for support issues and resolutions.
• Reconfigure existing setups to improve efficiency and align with business requests.
• Prepare environments for releases and ensure tests are performed pre-production.
• Support Tier 1 systems and participate in project work.
• Backstop overnight batches for end-of-day revaluations and risk analyses.

Conhecimentos

Python scripting

Analytical abilities

Team spirit

Client focus

Adaptability

English proficiency

Ferramentas

Dynatrace

Scheduler

SQL/Oracle

Descrição da oferta de emprego

Decskill is seeking a System Administrator and Application Support specialist to provide first-class system support and collaborate with developers to resolve business issues. The role involves ITIL-aligned incident management, knowledge-base maintenance, and environment preparation for releases across Tier 1 systems.

The candidate will work in a multinational context with teams across Lisbon, Porto, and Madrid, contributing to stable operations and ongoing projects within the Astek Group.