Application Production Support

Decskill; Lisboa; On-site; EUR 30,000 - 46,000; Full time

Job summary

Decskill is growing its IT operations with an Application Production Support role based in Lisbon. You will monitor applications, understand business workflows, and drive improvements by automating tasks using Dynatrace and Linux scripting.

English fluency is essential, and there will be on-call rotations as needed. Join over 800 professionals across Lisbon, Porto and Madrid, part of the Astek Group, offering international exposure and long-term career opportunities in a people-first culture

Qualifications

• Experience with Application Performance Monitoring, particularly Dynatrace.
• Solid knowledge of IT infrastructure basics and RedHat Linux.
• Strong scripting with shell; proactive and autonomous work style.
• Team player with problem-solving and process improvement mindset.
• Excellent organizational skills and clear written/oral English.

Responsibilities

• Support business IT needs and understand workflows and scenarios.
• Provide updates to business and project teams on issues and tasks.
• Analyze root causes, patch releases, and systemic problems.
• Write scripts to automate routine tasks and improve processes.
• Be available for on-call rotations during holidays/weekends.

Skills

IT infrastructure knowledge

Autonomous and proactive

Team player

Think out-of-the-box

Organizational skills

English (spoken & written)

Tools

Dynatrace

RedHat Linux

Shell scripting

Job description

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are searching for a Application Production Support!

Responsibilities:

• Support the business in their IT needs and understand the business workflows and scenarios
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue. Contribute towards better post-release checkouts.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.

Requirements:

• Application Performance Monitor (Specifically Dynatrace).
• General IT infrastructure knowledge.
• Particular knowledge and experience with RedHat Linux.
• Shell script.
• Autonomous and proactive person.
• Team player.
• Think out-of-the box and come up with new ideas/ improvements for the processes.
• Organizational Skills.
• English required, both spoken and written.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being