Application Production Support Engineer

Affinity; Lisboa; Hybrid; EUR 32,000 - 48,000; Full time

Job summary

Affinity, a Portuguese technology consulting company with offices in Lisbon, Porto and Óbidos, is seeking an L1/L2 Production Support Specialist for banking applications. You will work in a hybrid mode, joining a team that supports critical banking ops across multiple environments.

You should have a strong Linux/Unix background, PL/SQL and Oracle DB experience, and hands-on skills with Dynatrace, Kubernetes and Docker. English proficiency and flexible shift availability are required.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science or related field preferred.
• Strong understanding of core banking operations.
• Proven experience in L1/L2 application production support within a banking environment.
• Strong troubleshooting and problem-solving skills.
• Solid knowledge of Linux/Unix, preferably Red Hat.
• Experience with PL/SQL and Oracle databases.
• Hands-on experience with Dynatrace or similar monitoring tools.
• Experience with Kubernetes (K8s) and Docker.
• Practical knowledge of Ansible for automation and configuration management.
• Experience in incident management, application monitoring and production issue resolution.
• Good command of English, both written and spoken.
• Availability to work in a 24/7 shift-based environment, including weekends and holidays.

Responsibilities

• Provide L1/L2 production support for banking applications.
• Troubleshoot and resolve production incidents promptly.
• Monitor applications using Dynatrace and other tools.
• Collaborate with Linux/Unix, DB and DevOps teams.
• Participate in 24/7 shift coverage.

Skills

Linux Admin

Kubernetes

Docker

Dynatrace

Ansible

PL/SQL

Oracle DB

English (Written & Spoken)

Incident Mgmt

Education

Bachelor's degree in Computer Engineering or CS

Tools

Docker

Kubernetes

Dynatrace

Job description

Our mission is to be a meaningful part of our people's careers. As we grow, so does our determination to offer the best experience to our employees and clients — and that’s exactly what drives us. We are a Portuguese technology consulting company with offices in Lisbon, Porto and Óbidos, and representations in Brazil and Tunisia. We have over 12 years of market expertise, and today we are a universe of around 400 people working on-site, remotely or in hybrid mode in projects across 20+ countries.

We believe that great people make successful companies, and that’s why we stand for the appreciation, recognition and growth of our professionals.

We don’t want to be just another line on your CV — we want you to live a Lifetime Experience with us. We invest in training and certifications that confirm your real progression, in promoting a healthy work-life balance, and in offering benefits that impact your personal life and career.

#welcometoyourfuture

What we’re looking for:

• Bachelor’s degree in Computer Engineering, Computer Science, or a related field (preferred);
• Strong understanding of core banking operations.
• Proven experience in L1/L2 application production support within a banking environment.
• Strong troubleshooting and problem-solving skills.
• Solid knowledge of Linux/Unix, preferably Red Hat.
• Experience with PL/SQL and Oracle databases.
• Hands‑on experience with Dynatrace or similar monitoring tools.
• Experience with Kubernetes (K8s) and Docker.
• Practical knowledge of Ansible for automation and configuration management.
• Experience in incident management, application monitoring and production issue resolution.
• Good command of English, both written and spoken.
• Availability to work in a 24/7 shift‑based environment, including weekends and public holidays.

• #Affinity – Creating close and empathetic relationships with colleagues, clients and candidates (and not just with technologies, languages and platforms). Team spirit and good vibes;
• #Ambition – Wanting to do more and better. A drive to exceed expectations and evolve personally and professionally;
• #Action – Energy to make things happen. Showing proactiveness and initiative;
• #Learning – Willingness to grow individually and collectively and to become an expert in the tech market;
• #Assertiveness – Transparent and honest communication, always with constructive feedback.

Your #LifetimeExperience

• Taking part in national and international projects in a company based on personal relationships, simplicity and efficiency, with a disruptive approach to the tech market;
• Accessing a career and training plan tailored to your performance and interests;
• Being part of a welcoming, trustworthy, respectful and informal environment;
• Joining our Affinity Communities (sports, tech, hobbies, etc.) and actively participating in social and environmental responsibility projects;
• Taking advantage of a range of benefits, partnerships, discounts, events and internal dynamics.

Beyond your professional satisfaction, we want to offer you memorable moments of leisure and connection, worthy of an Affinity experience.

Join the Experience!

https://www.instagram.com/affinityportugal/

https://www.linkedin.com/company/2701281/admin/