Application / Operations Support

Dellent; Lisboa; Ibrido; EUR 25.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Training budget

Frequent feedback

Remote onboarding

Team events

Partner discounts

Close-knit culture

Descrizione del lavoro

A Dellent procura profissionais para atuar como Application / Operations Support, em regime híbrido, em Lisboa ou Porto. A posição envolve coordenação de mudanças, monitorização de operações e melhoria de governança de aplicações.

O candidato ideal traz experiência em ITIL, conhecimento sólido de Windows e Linux, redes e scripting, além de familiaridade com Jira/ServiceNow e ambientes virtualizados. Benefícios incluem seguro de saúde e formação personalizada.

Competenze

• Experiência com ITIL e operações de apoio (L2/L3).
• Conhecimentos sólidos de Windows e Linux.
• Ambiente virtualizado, servidores e API gateways.
• Conhecimentos de sistemas de tickets (Jira/ServiceNow).
• Scripting em PowerShell/Bash.
• Conhecimentos de redes (DHCP, firewalls, routing, proxies).
• Aplicações web client/server.

Mansioni

• Coordenar mudanças e operações técnicas, incluindo desligamentos elétricos e migrações de servidores.
• Ajudar a manter níveis de serviço de aplicação e mitigar incidentes e mudanças.
• Documentar componentes de aplicação, software, arquitetura técnica e instruções operacionais.
• Configurar e monitorizar ativamente alertas de aplicações.
• Padronizar, automatizar e industrializar aplicações com boas práticas de governança.

Conoscenze

ITIL

Windows

Linux

Virtualized environments

Networking concepts

PowerShell/Bash

Web-based apps

Strumenti

Jira

ServiceNow

Descrizione del lavoro

Descrição da Função

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. This project is part of the business investment banking and financial services area, that currently has its technological hub in Portugal and is working on the development of innovative solutions and support for all operations related to the business. We are looking for an Application / Operations Support to work in this project in Lisbon or Porto (Hybrid).

Responsibilities

• Coordinate changes and technical operations, including electrical shutdowns and server moves;
• Help maintain application service levels and mitigate incidents and changes;
• Document application components, software and technical architecture, and operating instructions;
• Set up and proactively monitor application alerts;
• Standardize, automate and industrialize applications, applying best practices to support sound governance.

Requirements

• Experience providing L2 and L3 support in line with ITIL best practices;
• Good knowledge of Windows and Linux operating systems;
• Knowledge of virtualized environments, including servers and API gateways;
• Good knowledge of ticketing systems such as Jira or ServiceNow;
• Good knowledge of scripting languages such as PowerShell / Bash;
• Good knowledge of networking concepts, including DHCP, firewalls, routing and proxies;
• Web-based client/server applications, with good knowledge.

What can you expect from us?

• Health insurance;
• A personalized training plan, with a budget to spend on the training you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency.

Your ideas and needs are heard and valued by us!