Support Business Analyst

Dellent; Porto; Hybrid; EUR 25,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Training plan with budget

Remote onboarding

Team events

Exclusive partner discounts

Culture of proximity and transparency

Job summary

A Dellent, consultoria em Sistemas de Informação, procura um Support Business Analyst para trabalhar em Porto com modelo híbrido. O candidato ideal tem formação em IT/Economia/Gestão/Finanças, experiência em suporte de utilizadores e proficiência em SQL, SAP BO, JIRA e ferramentas Power da Microsoft. Fluente em inglês.

Oferecemos seguro de saúde, plano de formação com orçamento, feedback regular e onboarding remoto, com eventos de equipa semestrais e benefícios de parceiros.

Qualifications

• Formação sólida em IT, Economia, Gestão ou Finanças.
• Proficiência em SQL para análise e resolução de problemas.
• Conhecimento de SAP Business Objects, JIRA, Power BI, Power Automate ou Power Apps.
• Inglês fluente, comunicação com equipas internacionais.

Responsibilities

• Fornecer suporte de nível 1 e 2 a utilizadores, resolvendo pedidos com rapidez e eficácia.
• Analisar números de lucratividade e issues de feed de aplicações.
• Melhorar documentação e procedimentos de suporte, identificar melhorias de processo.
• Contribuir para projetos internos que aumentem a eficiência do suporte.

Skills

SQL

SAP Business Objects

JIRA

Power BI

Power Automate

Power Apps

Fluent English

Education

Background in IT, Economics, Management or Finance

Job description

Descrição da Função

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

This project is part of the business investment banking and financial services area, that currently has its technological hub in Portugal and is working on the development of innovative solutions and support for all operations related to the business. We are looking for a Support Business Analyst to work in this project in Porto (Hybrid).

What are we looking for?

• A strong background in IT, Economics, Management or Finance;
• Provide Level 1 and 2 user support, resolving requests quickly and effectively;
• Analyze profitability calculation figures and application feed issues;
• Improve support documentation and procedures, identify and implement process improvements, and contribute to internal projects that enhance support efficiency;
• Proficiency with SQL;
• Knowledge of SAP Business Objects, JIRA, Power BI, Power Automate or Power Apps is mandatory;
• Functional knowledge of investment banking operations and capital markets;
• Fluent in English.

What can you expect from us?

• Health insurance;
• A personalized training plan, with a budget to spend on the training you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency.

Your ideas and needs are heard and valued by us!