Airline Support Specialist — Italian (Lisbon, Fixed Shifts)

Cross Border Talents; Cascais; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Resumo da oferta

A company in the aviation industry is seeking an Airline Support Specialist to assist passengers in Lisbon. The role involves managing inquiries about bookings, schedule adjustments, cancellations, and travel regulations. Ideal candidates will have strong communication skills and a passion for customer service. Competitive salary, language bonuses, and other benefits are offered in a collaborative environment.

Qualificações

• EU citizenship or Portuguese Residency Card.
• 0–1 year of experience in customer support.
• Eagerness to learn and develop.

Responsabilidades

• Deliver professional, timely assistance via phone, email, chat, and social channels.
• Support passengers with bookings, flight changes, and cancellations.
• Clearly communicate policies on fares, baggage, and special services.

Conhecimentos

Strong communication skills

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

A company in the aviation industry is seeking an Airline Support Specialist to assist passengers in Lisbon. The role involves managing inquiries about bookings, schedule adjustments, cancellations, and travel regulations. Ideal candidates will have strong communication skills and a passion for customer service. Competitive salary, language bonuses, and other benefits are offered in a collaborative environment.