Agile Coach (It Process Lead)

Act Digital; Porto; On-site; EUR 60,000 - 80,000; Full time

Job summary

Act Digital procura um Senior Scrum Master para liderar equipas multidisciplinares, promovendo práticas ágeis, remoção de impedimentos e melhoria contínua. O papel envolve facilitar cerimónias, coaching de equipas, POs e partes interessadas, mantendo o backlog alinhado com objetivos de negócio, e promover transparência entre business e tecnologia.

Work location: Porto, Portugal, com disponibilidade para trabalhar no escritório 2 dias/semana e viagens ocasionais.

Qualifications

• Minimum 3 years of experience as a Scrum Master in Agile software development.
• Experience in complex environments and driving Agile adoption.
• Fluent English communication skills (minimum B2).
• Experience working in international and distributed environments.
• Availability to work from the office 2 days per week and occasional international travel.

Responsibilities

• Facilitate Agile ceremonies: Daily Scrums, Sprint Planning, Sprint Reviews and Retrospectives.
• Coach teams, Product Owners and stakeholders on Agile principles and practices.
• Promote self-organization, transparency and continuous learning.
• Manage backlogs with business and IT stakeholders across locations.
• Monitor metrics and drive delivery improvements across projects.

Skills

Scrum Master

Agile frameworks

Stakeholder management

English proficiency

Office presence

Travel availability

Distributed environments

Coaching

Education

Bachelor's degree

Tools

Jira

Confluence

Trello

Jira Portfolio / Advanced Roadmaps

Agile metrics tools

Job description

Descrição do cargo

Your Mission

As a Senior Scrum Master, you will:

• Empower teams to become high-performing, autonomous, and continuously improving.
• Facilitate Agile practices and promote a strong Agile mindset across the organization.
• Remove obstacles that impact team efficiency and delivery success.
• Foster collaboration between business and technical stakeholders.
• Drive transparency, predictability, and continuous improvement across projects.
• Help teams adapt and thrive in a complex and evolving environment.

Key Responsibilities

Agile Facilitation & Team Coaching

• Facilitate Agile ceremonies, including:
• Daily Scrums
• Sprint Planning
• Sprint Reviews
• Retrospectives
• Coach teams, Product Owners, and stakeholders on Agile principles, frameworks, and best practices.
• Promote self-organization, accountability, and ownership within the team.
• Foster a culture of transparency, collaboration, and continuous learning.

Servant Leadership

• Act as a servant leader, supporting the team and helping remove impediments that impact delivery.
• Create an environment built on trust, open communication, and psychological safety.
• Help teams identify opportunities to improve processes, collaboration, and productivity.
• Encourage experimentation, innovation, and continuous improvement practices.

Stakeholder Management & Delivery Support

• Work closely with Business and IT stakeholders to ensure a clear, prioritized, and business-driven backlog.
• Align project objectives and Agile practices across multiple teams and locations.
• Support teams in defining goals, managing expectations, and delivering high-quality outcomes.
• Keep management and project leadership informed of progress, risks, challenges, and achievements.

Performance & Continuous Improvement

• Monitor team performance through Agile metrics and indicators.
• Facilitate discussions around delivery improvement, efficiency, capacity, and team health.
• Identify potential risks and dependencies and proactively work with stakeholders to mitigate them.
• Coordinate with other Scrum Masters to share best practices and drive Agile consistency across the organization.

What We're Looking For

Mandatory Requirements

• Minimum 3 years of experience as a Scrum Master, supporting Agile software development teams.
• Proven experience working in complex environments and driving Agile adoption.
• Strong knowledge of Agile frameworks, principles, and practices.
• Experience facilitating Agile ceremonies and coaching teams toward continuous improvement.
• Strong stakeholder management and communication skills.
• Ability to influence, motivate, and support multidisciplinary teams.
• Experience working in international and distributed environments.
• Fluent English communication skills (minimum B2 level).
• Availability to work from the office 2 days per week (flexible).
• Availability for occasional international travel when required.

Preferred Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• Scrum Master certification such as:
  • Certified ScrumMaster (CSM)
  • Professional Scrum Master (PSM)
  • SAFe Scrum Master
• Experience within Banking, Payments, Financial Services, or highly regulated environments.
• Experience supporting Agile transformation initiatives.
• Knowledge of scaling Agile frameworks and multi-team coordination.

Tools & Methodologies

Experience with the following tools is considered a plus:

• Jira
• Confluence
• Trello
• Jira Portfolio / Advanced Roadmaps
• Agile Metrics & Reporting Tools

Methodologies

• Scrum
• Kanban
• Agile Delivery
• Continuous Improvement Practices

International Environment

This position offers the opportunity to work in a multicultural environment, collaborating daily with teams located in Portugal and France.

Success in this role requires strong communication skills, adaptability, and the ability to build productive relationships across different cultures, teams, and organizational levels.

Soft Skills

Leadership & Coaching

• Strong servant leadership mindset.
• Ability to coach, mentor, and develop Agile teams.
• Influential and motivating leadership style.

Communication & Collaboration

• Excellent communication and facilitation skills.
• Ability to engage effectively with technical and non-technical stakeholders.
• Strong interpersonal skills and relationship-building capabilities.

Problem Solving & Adaptability

• Analytical and solution-oriented mindset.
• Ability to navigate ambiguity and complex organizational challenges.
• Comfortable adapting to changing priorities and evolving business needs.

Organization & Delivery Focus

• Strong planning and organizational skills.
• Effective risk identification and mitigation.
• Results-driven with a focus on delivering value and achieving team objectives.