Advertiser Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 15 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal seeks an Advertiser Support Representative to help advertisers resolve technical issues, understand advertising tools, and enhance their experience. The role is on-site with shifts and a 40-hour work week, requiring Turkish and English proficiency.

Typical duties include assisting via chat, email, and phone, providing pre- and post-sales support, and guiding customers on advertising products. EU passport or Portuguese residency is required.

Qualificações

• Fluent in Turkish and English.
• Strong communication and problem-solving skills.
• Customer service or technical support experience is an advantage.
• Comfortable working in a fast-paced, multilingual environment.

Responsabilidades

• Support advertisers via chat, email, and phone.
• Provide pre- and post-sales assistance.
• Troubleshoot technical and account-related issues.
• Guide customers on advertising products, tools, and features.
• Report bugs and identify recurring issues affecting multiple clients.
• Support small and medium-sized businesses in achieving their advertising goals.

Conhecimentos

Turkish language

English language

Strong communication

Problem solving

Customer service

Descrição da oferta de emprego

Advertiser Support Representative
Location: Lisbon, Portugal
Work Model: On-site
Languages: Turkish & English(B1)
Start date: 09/10/2026
Job Description:
Provide customer support to advertisers, helping businesses resolve technical issues, understand advertising tools, and improve their overall advertising experience.
Key Responsibilities:
Support advertisers via chat, email, and phone.
Provide pre- and post-sales assistance.
Troubleshoot technical and account-related issues.
Guide customers on advertising products, tools, and features.
Report bugs and identify recurring issues affecting multiple clients.
Support small and medium-sized businesses in achieving their advertising goals.
Requirements:
Fluent in Turkish and English.
Strong communication and problem-solving skills.
Customer service or technical support experience is an advantage.
Comfortable working in a fast-paced, multilingual environment.
Working Conditions:
17-day training provided.
40 hours per week, Monday–Sunday.
Rotational shifts between 06:00–23:00.
Documentation: EU Passport OR Portuguese residency permit