Account Manager

Royal York Property Management; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files. This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment.

You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks. This is not a basic customer service role.

Qualificações

• 3–5+ years in account management or property/services operations.
• Proven ability to manage multiple files with strong follow-up.
• Excellent communication with owners, tenants, and internal teams.
• High process discipline within a CRM workflow.
• Ability to stay calm under pressure in a high-volume environment.

Responsabilidades

• Act as main contact for property owners and tenants.
• Manage multiple client and property files concurrently.
• Provide proactive updates to owners about status, pending items, and next steps.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalates.
• Escalate issues early when needed and protect client satisfaction through strong judgment.
• Support a structured, process-driven client experience from start to finish.

Conhecimentos

Account Management

Client Relations

Property Management

Communication

Descrição da oferta de emprego

Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service Operations

EST Hours Required

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files. This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks. This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.

What You’ll Do

• Act as a main point of contact for property owners and tenants throughout the management process


• Manage multiple active client and property files at once with strong organization and follow-up


• Provide proactive updates so owners know what is happening, what is pending, and what happens next


• Handle time-sensitive issues with urgency, professionalism, and clear communication


• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations


• Collect, review, and track required documentation according to company process


• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement


• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalates


• Escalate issues early when needed and protect client satisfaction through strong judgment


• Support a structured, process-driven client experience from start to finish

Requirements

• 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience


• Proven ability to manage multiple clients, accounts, properties, or files at the same time


• Strong communication skills and confidence handling owner, tenant, or client concerns


• High process discipline and comfort working inside a structured CRM workflow


• Strong follow-up habits, task management, and documentation accuracy


• Ability to stay calm under pressure and prioritize quickly in a high-volume environment


• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues

Nice-to-Have

• Property management, leasing, real estate operations, or housing-related experience


• Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers


• Experience in high-volume, SLA-driven, operations-heavy, or service-based environments


• Comfort using AI/tools to improve documentation, reporting, summaries, and internal efficiency

Remote Tech Requirements

• Dual monitor setup


• Computer with 16GB RAM minimum


• 100+ Mbps reliable internet speed


• Webcam


• Noise-cancelling headset

Compensation

• Full compensation details will be shared during the interview process

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