Account Manager

TripAdvisor LLC; Lisboa; Híbrido; EUR 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Lunch vouchers

Health insurance fully covered

Life Insurance and Disability

Parental leave policies

Flexible 2 days home office

Calm app access

Resumo da oferta

TheFork, part of the Tripadvisor Group, is seeking a dynamic Sales/Account Manager in Portugal (Lisbon area) to expand restaurant partnerships. You will lead outbound outreach, manage a diverse portfolio, and help restaurants optimize revenue via TheFork tools and promotions.

Hybrid role offering two days of home office weekly, with health benefits and ongoing development. You will engage with an international team across 30+ nationalities, delivering excellent customer care.

Qualificações

• Experience as sales representative or account manager.
• C2 level of Portuguese and fluent English is a must.
• Experience in pitching and selling promotions/deals/flash sales.
• Ability to handle a high volume of outbound/inbound calls and many accounts.

Responsabilidades

• Make outbound calls to present solutions to current customers to boost monthly revenue.
• Provide email and phone support to Restaurants customers on positioning, revenue management and online marketing.
• Sell, upsell and retain products and customers.
• Be the primary contact and build long-term relationships with customers.
• Ensure training and support to use TheFork tools.

Conhecimentos

Account management

Outbound sales

Customer relations

Portuguese (C2)

English fluency

Descrição da oferta de emprego

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

• Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month.
• Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing.
• Selling, upselling and retaining products and customers.
• Be the primary point of contact and build long-term relationships with customers.
• Ensure the support and training to use our tools.

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

• Upselling and retention of products and partners on your portfolio.
• Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings.
• Number and quality of restaurants participating in TheFork Festival.

You Must Meet These Critical Qualifications:

• Experience as sales representative or account manager.
• C2 level of Portuguese and fluent English is a must.
• Experience in pitching and selling promotions/deals/flash sales.
• Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800).
• Customer-oriented professional with strong empathy, communication skills, and a positive attitude.
• Dynamic, resilient, and highly focused on achieving key result.

You Can Impress With These Additions:

• Hands-on experience in restaurant operations and high-standard hospitality service.
• Background in e-commerce management.

An awesome team (not everybody like our jokes, but we try our best)

A Permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week)

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams - More than 30 nationalities and over 10 offices worldwide

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

A program dedicated to help you have the best work/life balance

Health insurance fully covered by the company

Life Insurance and Disability at no cost to the employee

Amazing offices with dining, coffee point on each floor, and leisure area

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.

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