2nd Line App Support Engineer | Remote & Unlimited PTO

Triggerise; Porto; Híbrido; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote options

Development budget €500 per year

Unlimited holidays

Resumo da oferta

Tiko is seeking an Application Support Officer to provide second-line technical support, investigate incidents, and configure products within our platform.

Based in Portugal or South Africa, you will use Grafana, SQL, and Salesforce to troubleshoot, document procedures, and collaborate with product and engineering teams. Flexible remote or hybrid options are available, with a focus on improving configurations and system reliability.

Qualificações

• 4+ years of experience in application support or similar.
• Experience configuring, supporting and maintaining software or mobile applications.
• Strong troubleshooting, analytical and problem-solving skills.
• SQL knowledge and experience using database queries for analysis and troubleshooting.
• Proficiency with Excel, Google Sheets or similar tools.
• Experience using monitoring and observability tools to build dashboards and alerts.
• Experience with Salesforce CRM in an admin or support role.
• Ability to translate business requirements into technical configurations.

Responsabilidades

• Provide second-line technical support for system issues escalated by first-line teams.
• Investigate incidents, identify root causes and collaborate with engineering for resolution.
• Configure new and existing products, services and business rules on the platform.
• Monitor platform usage and system health, pre-empting issues before they affect users.
• Document processes, configurations and troubleshooting procedures; conduct training if needed.

Conhecimentos

4+ years exp

SQL

CRM Salesforce

Excel/Sheets

Troubleshooting

Documentation

Stakeholder collaboration

English fluency

Ferramentas

Grafana

Descrição da oferta de emprego

Tiko is seeking an Application Support Officer to provide second-line technical support, investigate incidents, and configure products within our platform.

Based in Portugal or South Africa, you will use Grafana, SQL, and Salesforce to troubleshoot, document procedures, and collaborate with product and engineering teams. Flexible remote or hybrid options are available, with a focus on improving configurations and system reliability.