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Team Leader Customer Success
Job summary
A software solutions company in Warsaw is seeking an experienced Team Leader for Customer Success to lead a growing team and ensure exceptional customer experiences. The role involves managing onboarding, conducting product demos, and developing team members. Candidates should have strong leadership skills, SaaS experience, and proficiency in tools like HubSpot and Excel. The position offers opportunities to shape customer success strategy in a growing technology sector.
Benefits
Qualifications
- Experience leading a Customer Success or Support team in a SaaS environment.
- Excellent communication and relationship-building skills.
- Experience in process improvement and performance tracking.
Responsibilities
- Manage onboarding, migrations, and SLA delivery.
- Conduct product demos and training sessions.
- Coach, motivate, and develop team members.
Skills
Tools
Evionica develops advanced, mission-critical aviation software solutions used by airlines, flight schools, and ground handling companies worldwide. Our portfolio includes three main product lines: CBT (Computer-Based Training), Weight & Balance, and BestPilot – all supported by our Customer Success team.
We’re looking for an experienced and energetic Team Leader for Customer Success to lead a team and ensure an exceptional experience for our customers. You will lead a growing team of six (including yourself).
- Manage onboarding, migrations, and SLA delivery
- Oversee customer inquiries and problem resolution
- Maintain and expand the knowledge base
- Collaborate with Product and Sales teams to improve customer satisfaction
- Conduct product demos and training sessions
- Build and maintain long-term client relationships
- Identify upsell opportunities and gather customer feedback
- Support renewals and retention initiatives
- Coach, motivate, and develop team members to achieve their goals
- Monitor key performance indicators (KPIs) and continuously optimize team performance
- Act as the voice of the customer across the organization, influencing product and business decisions
- Experience leading a Customer Success or Support team (preferably in a SaaS environment)
- Excellent communication and relationship-building skills
- Experience in process improvement and performance tracking
- Working knowledge of HubSpot and Excel
- English at B2 level or higher
- High energy, motivation, and problem-solving attitude
- Aviation industry background (ATO, AOC, or Ground Handling experience)
- Work with international aviation customers and innovative digital products
- Join a fast-growing SaaS company in the aviation technology sector
- Collaborate with a passionate, remote-first team
- Opportunity to shape Customer Success strategy and build a strong team culture
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.