Senior Major Incident Consultant

Capgemini; Katowice; Hybrid; PLN 243,000 - 341,000; Full time

Job summary

A technology consulting firm is seeking a Senior Major Incident Consultant proficient in both English and French. Responsibilities include managing incidents, coordinating incidents' responses, and supporting Major Incident Response Teams. Candidates should have excellent communication skills and the ability to manage multiple support activities. This role offers a hybrid work model and access to various training opportunities, fostering a culture of well-being and growth.

Benefits

Medical care with Medicover

Private life insurance

Sports card

Access to training and certification opportunities

Qualifications

• Knowledge and utilization of ITSM and Capgemini tools.
• Ability to facilitate and coordinate Major Incident Restoration Team Meetings.
• Knowledge of Problem Management, Incident Management, and Change Management.

Responsibilities

• Management and delivery of Major Incident Management.
• Coordination and planning during Major Incidents.
• Production and maintenance of Major Incident communication.

Skills

Excellent English communication

Excellent French communication

Ability to influence tasks for incident resolution

Adaptability to changing circumstances

Tools

ITSM

ServiceNow (SNOW)

Job description

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Kraków, Katowice# Senior Major Incident Consultant with French## **YOUR TASKS**· Management and delivery of Major Incident Management· Coordination, planning, escalation, communication and resourcing during Major Incidents· Production and maintenance of the Major Incident communication· Monitor and escalate status as needed for Priority 1 and 2 outage tickets· Provide non-technical administrative support for Major Incident Response Teams (MIRTs)· Ensure timely provision ofagreedregular reports and documents· Participation in Major Incident reviews## **YOUR PROFILE**· Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances· Ability to influence the tasks needed to resolve high priority incidents· Knowledge and utilization of ITSM, SNOW and other Capgemini tools used to· Detailed ITIL awareness, ITIL Certification would be an advantage· Excellent English and French communication skills, both written and verbal· Ability to facilitate andcoordinatetechnical Major Incident Restoration Team Meetings· Ability to manage, track andcoordinateMajor Incident recovery activities across multiplesupportclient data· Ability to manage and collaborate with virtual teams· Knowledge of Problem Management, Incident, Management, and Change Management* **Well-being culture:** medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.* **Access to over 70 training tracks** with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.* **Continuous feedback and ongoing performance discussions** thanks to our performance management tool GetSuccess supported by a transparent performance management policy.* **Enjoy hybrid working model** that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.or visit our Facebook profile — . You can also find us on .Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.Experience levelExperienced ProfessionalsLocationKraków, Katowice