Experienced Customer Service Specialist

Capgemini; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global technology leader is seeking an Experienced Customer Service Specialist fluent in Spanish and English to provide IT support for their Digital Workplace. You will analyze and resolve customer's technical issues while collaborating with IT specialists. The role offers a hybrid working model, private medical care, and access to extensive training opportunities. The ideal candidate should have a can-do attitude, problem-solving skills, and basic IT knowledge. Join a diverse team focused on innovation and inclusivity.

Benefits

Private medical care

Life insurance

Access to Netflix, Spotify, Sports Card

Training tracks and certification opportunities

Education resources

Qualifications

• Very good knowledge of Spanish and English.
• Can-do attitude and problem-solving skills.
• Ability to communicate effectively and work collaboratively in a team.
• Basic IT skills including Microsoft products.

Responsibilities

• Provide IT support to customers for everyday usage of Digital Workplace.
• Analyze and resolve common inquiries.
• Cooperate with IT specialist team for complex issues.

Skills

Very good knowledge of Spanish

Very good knowledge of English

Can-do attitude

Problem-solving attitude

Basic IT skills

Job description

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Lublin, Katowice# Experienced Customer Service Specialist with Spanish## **YOUR ROLE**Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.## **YOUR PROFILE*** Very good knowledge of Spanish and English* Can-do-it andproblem-solving attitude* The ability to talk to anyone and cooperate with a team* Basic IT skills (Microsoft products, internet, hardware devices etc.)or a technically oriented mind* **Practical benefits:** private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.* **Enjoy hybrid working model** that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.* **Access to over 70 training** tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.* **Continuous feedback and ongoing performance discussions** thanks to our performance management tool GetSuccess supported by a transparent performance management policy.Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.or visit our Facebook profile — . You can also find us on .Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.Experience levelStudents/GraduatesLocationLublin, Katowice