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Bilingual IT Support Analyst - Italian/English (Windows)
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Bilingual IT Support Analyst - Italian/English (Windows)
Job summary
A global technology company is seeking an IT Support Analyst fluent in English and Italian for providing exceptional remote desktop support in Poland. The ideal candidate will resolve technical issues, ensure adherence to service level agreements, and maintain high-quality customer interactions. Responsibilities include handling hardware/software problems, ensuring a positive customer experience, and engaging in self-development activities. Benefits include competitive compensation and opportunities for career advancement.
Benefits
Qualifications
- Proficient in IT support with a focus on remote desktop assistance.
- Strong verbal and written communication skills in both Italian and English.
- Familiarity with Windows operating systems and common software applications.
Responsibilities
- Provide Level 1 Remote Desktop Support for diagnosing and resolving issues.
- Maintain quality standards adhering to guidelines and requirements.
- Engage in activities that enhance technical skills and service delivery.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.