Bilingual IT Support Analyst - Italian/English (Windows)

HCL Technologies Limited; Polska; On-site; PLN 80,000 - 100,000; Full time

Job summary

A global technology company is seeking an IT Support Analyst fluent in English and Italian for providing exceptional remote desktop support in Poland. The ideal candidate will resolve technical issues, ensure adherence to service level agreements, and maintain high-quality customer interactions. Responsibilities include handling hardware/software problems, ensuring a positive customer experience, and engaging in self-development activities. Benefits include competitive compensation and opportunities for career advancement.

Benefits

Industry-benchmarked compensation

Best-in-class healthcare benefits

Personal time off

Maternity and paternity benefits

Access to skills/higher education programs

Discounts on products and services

Opportunities for career growth

Qualifications

• Proficient in IT support with a focus on remote desktop assistance.
• Strong verbal and written communication skills in both Italian and English.
• Familiarity with Windows operating systems and common software applications.

Responsibilities

• Provide Level 1 Remote Desktop Support for diagnosing and resolving issues.
• Maintain quality standards adhering to guidelines and requirements.
• Engage in activities that enhance technical skills and service delivery.

Skills

IT support proficiency

Strong communication skills in Italian and English

Familiarity with Windows operating systems

Basic hardware troubleshooting knowledge

Understanding of customer service principles

Job description

A global technology company is seeking an IT Support Analyst fluent in English and Italian for providing exceptional remote desktop support in Poland. The ideal candidate will resolve technical issues, ensure adherence to service level agreements, and maintain high-quality customer interactions. Responsibilities include handling hardware/software problems, ensuring a positive customer experience, and engaging in self-development activities. Benefits include competitive compensation and opportunities for career advancement.