Warranty Team Lead - Claims, Quality & AI

rollsroyce; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Rolls-Royce Poland hosts a Warranty Manager leading a claims team within GBS, accountable for accurate, timely processing and service quality. The role blends leadership with hands-on delivery, expanding into Corrections in Field and other warranty activities.

The role requires strong leadership, experience in warranty/claims, SAP familiarity, and the ability to manage performance, governance and cross-functional relationships in a multinational setting.

Qualifications

• Higher education; degree in Business Administration, Engineering, Supply Chain or comparable field is preferred.
• Experience in warranty/claims, leadership roles and international or multinational contexts is expected.
• Familiarity with SAP-driven systems and warranty/claims tools is advantageous.

Responsibilities

• Lead and develop the warranty claims team, set objectives, allocate workload and monitor daily performance.
• Review and approve claims within delegated authority; refer higher-value cases as needed.
• Ensure adherence to warranty policies, controls and quality standards across the team.
• Identify blockers, drive continuous improvement, automation and AI opportunities.
• Provide regular governance and stakeholder reporting to the retained warranty organisation.

Skills

Operational leadership

Team leadership

Decision making

Stakeholder management

Quality control

Education

Bachelor’s degree or higher

Tools

SAP

Job description

Rolls-Royce Poland hosts a Warranty Manager leading a claims team within GBS, accountable for accurate, timely processing and service quality. The role blends leadership with hands-on delivery, expanding into Corrections in Field and other warranty activities.

The role requires strong leadership, experience in warranty/claims, SAP familiarity, and the ability to manage performance, governance and cross-functional relationships in a multinational setting.