Global Repair & Warranty Leader

K K Group; Szczecin; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

KK Group seeks an experienced and customer-focused Manager – Repair & Warranty to lead and develop our global Repair & Warranty function. This is a strategic leadership role responsible for standardising warranty and claim handling processes across the organisation, ensuring excellent customer support, and driving continuous quality improvement.

As the global owner of external customer claims, you will strengthen customer relationships, reduce warranty costs, and transform customer requirements

Qualifications

• Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering or a related technical discipline.
• Proven experience in warranty management or claim handling.
• Previous leadership experience in an international environment.
• Strong understanding of customer contracts and warranty obligations.
• Excellent analytical and organisational skills.
• Fluent in English, both written and spoken.

Responsibilities

• Lead and develop the global Repair & Warranty team.
• Standardise warranty and claim handling processes across the organisation.
• Establish and maintain a global claims framework.
• Analyse warranty cases and identify root causes and improvement opportunities.
• Collaborate with Quality, Engineering, Operations and Supply Chain teams.
• Maintain professional customer relationships during claims.

Skills

Warranty management

Leadership

Quality improvement

Stakeholder management

Data analysis

Cross-functional collaboration

English fluency

Education

Bachelor’s or Master’s in Mechanical or Electrical Engineering

Job description

KK Group seeks an experienced and customer-focused Manager – Repair & Warranty to lead and develop our global Repair & Warranty function. This is a strategic leadership role responsible for standardising warranty and claim handling processes across the organisation, ensuring excellent customer support, and driving continuous quality improvement.

As the global owner of external customer claims, you will strengthen customer relationships, reduce warranty costs, and transform customer requirements