Warranty Claims Lead — Hybrid, Global Impact

Rolls-Royce; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private healthcare

Group life insurance

Annual bonus

Multisport card subsidy

Remote work internet/electricity

PPK contributions (3%)

Additional vacation days

Hybrid work model

Kraków Unity Tower office

Job summary

Rolls-Royce Kraków Global Capability Centre is seeking a Warranty Manager to lead the claims team, ensuring accurate, timely processing and compliance with warranty policies. You will balance workload, govern performance, and escalate complex claims while driving automation and continuous improvement.

The role requires a strong leadership background, 2–3 years in management, and 7+ years total experience, with SAP exposure and fluent English plus German.

Qualifications

• Higher education; degree in Business Administration, Engineering, Supply Chain or a comparable field is preferred.
• 2–3 years leadership or supervisory experience and 7+ years overall working experience.
• Warranty, claims, after‑sales service or comparable transactional processing experience, including review, decisioning and case management.
• Experience with SAP; experience working with an SAP-driven system is required.
• Experience in an international or multinational team within a matrix organisation.
• Fluent English and business German (B2/C1) mandatory.

Responsibilities

• Lead, develop and support the warranty claims team, setting objectives and workload.
• Review and approve or decline claims within delegated limits; escalate as needed.
• Apply judgement on intervention level and channel; reference appropriate reviewers.
• Drive continuous improvement, automation and AI opportunities to improve accuracy and efficiency.
• Own team governance, reporting and stakeholder communications across the retained warranty organisation.
• Ensure internal controls and data safeguarding are consistently applied.

Skills

Operational leadership

Team reporting

Warranty knowledge

Decision making

Excel & PowerPoint

Stakeholder management

International collaboration

Travel flexibility

Education

Higher education

Business/Engineering degree

Tools

SAP

Job description

Rolls-Royce Kraków Global Capability Centre is seeking a Warranty Manager to lead the claims team, ensuring accurate, timely processing and compliance with warranty policies. You will balance workload, govern performance, and escalate complex claims while driving automation and continuous improvement.

The role requires a strong leadership background, 2–3 years in management, and 7+ years total experience, with SAP exposure and fluent English plus German.