Warranty Quality Analyst — Drive Process Improvement

John Deere GmbH & Co. KG; Poznań; Hybrid; PLN 60,000 - 95,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Meal allowance

Language courses

Social fund budget

E-learning platform access

Office events

Job summary

John Deere GmbH & Co. KG in Poznań is seeking a Warranty Quality Representative to perform internal quality reviews of processed warranty claims and ensure accuracy and compliance with warranty policies.

You will identify errors, trends, and improvement opportunities, and collaborate with internal Warranty teams to support high-quality claim processing, driving improvements. The role offers a hybrid work model at Business Garden Poznań, English at B2, and opportunities for professional growth

Qualifications

• English language skills at B2 level or above.
• Degree in Business, Technology, Agricultural Sciences, Engineering, or a related field is preferred but not required.
• Strong attention to detail and analytical skills, with the ability to review information and identify errors and inconsistencies.
• Good Excel skills and confidence working with data, with an interest in AI tools and process automation.
• Strong teamwork and communication skills, with the ability to provide clear and constructive feedback.
• Nice to have: Basic understanding of machinery and technical documentation.

Responsibilities

• Perform internal quality reviews of processed warranty claims and supporting documentation to verify accuracy, completeness, and compliance with warranty policies and procedures.
• Review claim information and related case documentation to identify processing errors and inconsistencies.
• Identify quality issues, determine root causes, and provide clear, constructive feedback to internal Warranty teams.
• Gather and analyze quality data to identify recurring issues, trends, and opportunities for process improvement.
• Collaborate with internal Warranty teams to support consistent claim processing, communicate findings, and improve overall quality.

Skills

Attention to detail

Analytical skills

Excel

Data analysis

Teamwork

Communication skills

English (B2)

AI tools

Process automation

Education

Business/Technology/Agricultural Sciences/Engineering degree preferred

Job description

John Deere GmbH & Co. KG in Poznań is seeking a Warranty Quality Representative to perform internal quality reviews of processed warranty claims and ensure accuracy and compliance with warranty policies.

You will identify errors, trends, and improvement opportunities, and collaborate with internal Warranty teams to support high-quality claim processing, driving improvements. The role offers a hybrid work model at Business Garden Poznań, English at B2, and opportunities for professional growth