Warranty Team Leader with German

rollsroyce; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Rolls-Royce Poland hosts a Warranty Manager leading a claims team within GBS, accountable for accurate, timely processing and service quality. The role blends leadership with hands-on delivery, expanding into Corrections in Field and other warranty activities.

The role requires strong leadership, experience in warranty/claims, SAP familiarity, and the ability to manage performance, governance and cross-functional relationships in a multinational setting.

Qualifications

• Higher education; degree in Business Administration, Engineering, Supply Chain or comparable field is preferred.
• Experience in warranty/claims, leadership roles and international or multinational contexts is expected.
• Familiarity with SAP-driven systems and warranty/claims tools is advantageous.

Responsibilities

• Lead and develop the warranty claims team, set objectives, allocate workload and monitor daily performance.
• Review and approve claims within delegated authority; refer higher-value cases as needed.
• Ensure adherence to warranty policies, controls and quality standards across the team.
• Identify blockers, drive continuous improvement, automation and AI opportunities.
• Provide regular governance and stakeholder reporting to the retained warranty organisation.

Skills

Operational leadership

Team leadership

Decision making

Stakeholder management

Quality control

Education

Bachelor’s degree or higher

Tools

SAP

Job description

Job Description

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Role Purpose

The Warranty Manager leads a warranty claims team within GBS Poland, accountable for the accurate, timely and compliant processing of warranty claims and for the service provided to claimants and stakeholders. The role combines team leadership with hands-on operational delivery, ensuring consistent quality, adherence to warranty policies and controls, and sound decisioning within delegated authority. The role is designed to take on additional warranty activity and to lead the team through that expansion with an initial focus on Corrections in Field (CiF).

Role Description

The role leads the day-to-day running of the team, balancing workload, monitoring performance against service levels and quality standards, and acting as the senior point of judgement and escalation. The Warranty team lead reviews, validates and approves claims and engaging the relevant retained and technical team where needed. The Warranty team lead manages team performance and governance with the retained warranty organisation, workforce allocation, identifies and escalates blockers, builds capability, and drives continuous improvement (including automation and AI). A light element of transition enablement is expected as activity and scope move into the team, but the role is fundamentally a team leadership role.

Key Duties & Responsibilities

Team leadership & development

• Lead, develop and support the team, setting objectives, allocating workload and managing day-to-day performance
• Manage team performance and workforce allocation across the claims workload, balancing capacity, absence and priority
• Coach and build capability; cross-train team members for resilience and cover
• Foster a customer-focused culture that protects the company's reputation through responsive, high-quality claim handling

Operational delivery, judgement & intervention

• Review and validate incoming claims for completeness, coverage and claimant eligibility
• Exercise delegated authority to approve, partially approve or decline claims within agreed limits, and refer technical or higher-value claims to the retained reviewer or approval authority
• Apply judgement on the right channel and level of intervention for each issue (resolve in the system, contact the partner, involve the retained lead, or handle directly) and elevate appropriately
• Intervene to drive consistent decisioning across the team, addressing over-lenient or over-strict handling
• Act as first point of escalation for complex or contested claims

Service performance, governance & controls

• Own team service, quality, throughput and backlog performance; manage team performance and governance to the retained warranty organisation
• Identify and elevate blockers promptly, proposing solutions
• Ensure internal controls, segregation of duties and data-safeguarding / export-control requirements are consistently applied
• Identify and implement continuous-improvement, automation and AI opportunities to improve accuracy, efficiency and cost

Stakeholder management & reporting

• Act as the primary point of contact for warranty claim matters, liaising with claimants, Finance, technical and engineering teams
• Provide regular reporting on team performance, governance, blockers and initiatives to the retained warranty organisation
• Manage internal and external stakeholder relationships, including escalations

Qualifications & Experience

Education

Higher education; ideally, this would be a degree in Business Administration, Engineering, Supply Chain or a comparable field is preferred; equivalent relevant experience, including a strong hands-on or technical background, is equally valued

Experience

Prior warranty / claims experience (able to perform the work, not only manage it) Minimum 2-3 years' leadership or supervisory experience and 7+ years' overall working experience Warranty, claims, after-sales service or comparable transactional processing experience, including review, decisioning and case management Experience of managing service levels, quality and performance Must be familiar with SAP; experience working with an SAP-driven system is required with specific warranty / claims tools a nice-to-have Experience of working in international or multinational teams within a matrix organisation Experience in a service-delivery or GBS / shared-services environment is a bonus, not a requirement

Language

English fluent and German (business conversational B2/C1) mandatory.

Skills & Competencies

Operational leadership: pla