Warranty Team Lead — Hybrid, Data-Driven & Impactful

Rolls-Royce Corporation; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private healthcare

Group life insurance

Annual bonus

Multisport / myBenefit platform

Internet and electricity allowance for

remote work

Job summary

Rolls-Royce Kraków Global Capability Centre is seeking a Warranty Manager to lead the claims team, ensure accurate processing and compliant handling of warranty claims, and expand activities such as Corrections in Field. The role combines team leadership with hands-on delivery, overseeing performance, governance and continuous improvement.

You will be the senior point of judgment, coordinating with retained warranty organisations, and driving automation, data quality and cost efficiency while

Qualifications

• Higher education; ideally a degree in Business Administration, Engineering, or Supply Chain.
• 7+ years' overall working experience in warranty, claims, after-sales service or comparable processing.
• Minimum 2–3 years' leadership or supervisory experience.
• Experience with SAP and warranty/claims tools.
• Experience in international or multinational teams within a matrix organisation.
• Fluent English and business German (B2/C1) mandatory.

Responsibilities

• Lead and develop the warranty claims team, setting objectives and workload.
• Review and validate incoming claims for completeness and eligibility.
• Exercise delegated authority to approve, partially approve or decline claims within limits.
• Drive continuous-improvement, automation and AI opportunities to improve accuracy and efficiency.
• Liaise with Finance, technical, and engineering teams; provide regular performance reporting.

Skills

Team leadership

Warranty/claims

SAP

Data analysis

Education

Business/Engineering/Supply Chain degree

Tools

SAP

Excel

PowerPoint

Job description

Rolls-Royce Kraków Global Capability Centre is seeking a Warranty Manager to lead the claims team, ensure accurate processing and compliant handling of warranty claims, and expand activities such as Corrections in Field. The role combines team leadership with hands-on delivery, overseeing performance, governance and continuous improvement.

You will be the senior point of judgment, coordinating with retained warranty organisations, and driving automation, data quality and cost efficiency while