Manager - Repair & warranty M/F

K K Group; Szczecin; On-site; PLN 180,000 - 240,000; Full time

Job summary

KK Group seeks an experienced and customer-focused Manager – Repair & Warranty to lead and develop our global Repair & Warranty function. This is a strategic leadership role responsible for standardising warranty and claim handling processes across the organisation, ensuring excellent customer support, and driving continuous quality improvement.

As the global owner of external customer claims, you will strengthen customer relationships, reduce warranty costs, and transform customer requirements

Qualifications

• Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering or a related technical discipline.
• Proven experience in warranty management or claim handling.
• Previous leadership experience in an international environment.
• Strong understanding of customer contracts and warranty obligations.
• Excellent analytical and organisational skills.
• Fluent in English, both written and spoken.

Responsibilities

• Lead and develop the global Repair & Warranty team.
• Standardise warranty and claim handling processes across the organisation.
• Establish and maintain a global claims framework.
• Analyse warranty cases and identify root causes and improvement opportunities.
• Collaborate with Quality, Engineering, Operations and Supply Chain teams.
• Maintain professional customer relationships during claims.

Skills

Warranty management

Leadership

Quality improvement

Stakeholder management

Data analysis

Cross-functional collaboration

English fluency

Education

Bachelor’s or Master’s in Mechanical or Electrical Engineering

Job description

We are looking for an experienced and customer-focused Manager – Repair & Warranty to lead and develop our global Repair & Warranty function. This is a strategic leadership role responsible for standardising warranty and claim handling processes across the organisation, ensuring excellent customer support, and driving continuous quality improvement.

As the global owner of external customer claims, you will play a key role in strengthening customer relationships, reducing warranty costs, and transforming customer requirements into effective internal processes and actions.

Highlights of the offer

• Job offer expiration: 09/08/2026
• Type of work: Hybrid
• Role: People Manager

Responsibilities

• Lead, develop and inspire the global Repair & Warranty team.
• Drive the globalisation and continuous improvement of Repair & Warranty processes across KK Group.
• Establish and maintain a consistent and effective global claim handling framework.

Warranty & Claim Management

• Serve as the primary point of contact for customer claims (NCRs) across KK Group.
• Manage and coordinate all external customer claims throughout their lifecycle.
• Handle and lead major P1 warranty cases, ensuring timely resolution and clear communication with customers.
• Ensure professional and positive customer relationships during claim and warranty processes.
• Analyse warranty cases and claim trends to identify root causes and improvement opportunities.

Quality & Continuous Improvement

• Translate customer requirements and contractual obligations into internal claim handling guidelines and best practices.
• Build strong collaboration with Quality, Engineering, Operations and Supply Chain teams to improve the quality and reliability of affected components.
• Ensure optimal utilisation of financial resources related to warranty and claim handling activities.
• Monitor and analyse warranty-related data and external claim performance.
• Own global reporting of warranty provisions related to external customer claims.
• Support decision-making through accurate reporting, trend analysis and risk assessments.

Requirements

• Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering or a related technical discipline.
• Proven experience in warranty management, customer quality, after-sales service, repair operations or claim handling.
• Previous leadership experience managing teams in an international environment.
• Strong understanding of customer contracts, warranty obligations and claim processes.
• Experience in quality management and problem-solving methodologies.
• Excellent analytical and organisational skills.
• Strong stakeholder management and customer communication capabilities.
• Ability to work effectively across global and cross-functional teams.
• Fluent in English, both written and spoken

We wish to inform you that in accordance with requirements of the Whistleblower Protection Act of 14 June 2024 (Journal of Laws of 2024, item 928 as amended), we have implemented a procedure for internal notifications, the content of which can be viewed at https://www.kkwindsolutions.pl/whistleblowing