VISA Support Specialist

Outsourcey; Poland; Remote; PLN 17,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

HR function growth

Career development

Leadership team experience

Job summary

Outsourcey is seeking a dedicated visa/admin support specialist to join our team and manage documentation for clients navigating Australian visa pathways and education programs.

You will handle emails, organize submissions, review forms, and coordinate with consulting and marketing teams while ensuring data accuracy and confidentiality across international processes.

Qualifications

• Min 2 years’ experience in a similar visa/admin support role.
• Fluent in English and proficient in Mandarin.
• Bachelor’s degree or higher qualification.
• Available to work full-time during Sydney office hours: 9:30 AM - 5:30 PM, Mon–Fri.
• Experience handling paperwork and documentation is desirable.
• Demonstrates confidentiality and reliability.
• Own a device with stable internet and access to Google Drive.

Responsibilities

• Adhere to documentation requirements set forth by Home Affairs, Skill Assessment authorities, and internal policies.
• Receive emails from clients; gather, organize, edit, and rectify discrepancies in information.
• Review documents and provide constructive feedback and suggestions for improvement.
• Reply emails to clients with feedback.
• Fill forms and submit applications for vocational and tertiary courses.
• Input data into the IMMI System; keep information up-to-date.
• Track progress for visa documents preparation.
• Coordinate with Consulting and Marketing Teams; train new staff.
• Perform other tasks assigned by the Manager.

Skills

Visa admin support

English proficiency

Mandarin

Administrative work

Data entry

Education

Bachelor’s degree or higher

Tools

Google Drive

IMMI System

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min 2 years’ experience in a similar VISA/admin support specialist role.
• Fluent in both spoken and written English, with proficiency in Mandarin
• Have a foundational understanding of the various Australian Visa Types.
• Have a foundational understanding of the Australian vocational and tertiary courses and programs
• Previous experience in administrative roles or handling paperwork is highly desirable.
• Display meticulous attention to detail.
• Hold a bachelor’s degree or higher qualification
• Committed to a full-time role.
• Available to work during our office hours: 9:30 AM - 5:30 P SYD time, Monday to Friday, including up to 1-hour unpaid lunch break
• Own a reliable device with a stable internet connection and the ability to access Google Drive.
• Demonstrate a strong sense of responsibility and reliability.
• Be able to keep all the information confidential.

Core responsibilities:

• Adhere to documentation requirements set forth by the Department of Home Affairs, Skill Assessment Authoritative organizations, and our company’s internal policies.
• Receive emails from our clients. Systematically gather, organize, edit, and rectify any discrepancies in the information provided by our clients
• Diligently review all submitted documents, providing constructive feedback and suggestions for improvement.
• Reply emails to our clients with the feedback.
• Fill in forms and submit applications for vocational and tertiary education courses and programs.
• Accurately input data into the lMMl System, ensuring all information is up-to-date and correct.
• Progress tracking for visa documents preparation.
• Cooperate with Consulting Team and Marketing Team.
• Coordinate New staff training.
• Other tasks assigned by the Manager.

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.