VIP Manager

HiGaming; Polska; On-site; PLN 140,000 - 190,000; Full time

Benefits offered by this job

Birthday gifts

Language classes after 3 months

Job summary

HiGaming is seeking a Polish-speaking VIP Manager to build and maintain strong relationships with the company’s most valuable players. You will be the primary contact for VIPs, delivering personalised service and tailoring experiences to maximise loyalty and lifetime value.

In a fast-paced iGaming environment, you will design retention strategies, collaborate with marketing on exclusive promotions, organize VIP events, and monitor performance to provide insights to management.

Qualifications

• Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.
• Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
• Sales and negotiation abilities with a customer-centric mindset.
• Ability to analyse data and player behaviour to identify opportunities for engagement and growth.
• Flexible, proactive, and able to thrive in a fast-paced, competitive environment.
• Fluency in English
• Fluency in Polish

Responsibilities

• Relationship Management: Build and nurture strong, long-term relationships with VIP players as their primary point of contact.
• Personalised Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
• Player Retention: Design and execute retention strategies to maximise player lifetime value and reduce churn.
• Exclusive Promotions & Campaigns: Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
• Hospitality & Events: Organise and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
• Performance Monitoring: Track, analyse, and report on VIP player activity, providing insights and recommendations to management.

Skills

VIP relationship mgmt

Personalised service

Retention strategies

Promotions & campaigns

Hospitality events

Performance analysis

VIP account management

Interpersonal skills

Sales & negotiation

Data analysis

English fluency

Polish fluency

Job description

We are looking for a Polish-speaking VIP Manager to build and maintain strong relationships with the company’s most valuable players. In the highly competitive iGaming market, the VIP Manager ensures that top-tier customers receive a personalised, premium experience that fosters loyalty, increases retention, and maximises lifetime value

• Relationship Management: Build and nurture strong, long-term relationships with VIP players as their primary point of contact.
• Personalised Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
• Player Retention: Design and execute retention strategies to maximise player lifetime value and reduce churn.
• Exclusive Promotions & Campaigns: Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
• Hospitality & Events: Organise and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
• Performance Monitoring: Track, analyse, and report on VIP player activity, providing insights and recommendations to management.
• Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.
• Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
• Sales and negotiation abilities with a customer-centric mindset.
• Ability to analyse data and player behaviour to identify opportunities for engagement and growth.
• Flexible, proactive, and able to thrive in a fast-paced, competitive environment.
• Fluency in English
• Fluency in Polish.
• Birthday gifts from the company
• Partially covered language classes after three months of employmenT