VIP Account Manager

FireMinds Tech; Polska; On-site; PLN 120,000 - 190,000; Full time

Benefits offered by this job

2/2 shift schedule

Competitive salary + bonuses

Career growth opportunities

International iGaming project

Job summary

FireMinds Tech is seeking a VIP Player Manager to build and maintain strong relationships with our most valuable players. You will be the main contact for VIP clients, offering personalized service and ensuring an exceptional player experience via messengers and outbound calls.

This role focuses on increasing loyalty, engagement, and retention, including advising on exclusive promotions, assisting with deposits and withdrawals, and collaborating with the CRM and Support teams to optimize the

Qualifications

• Experience in iGaming / online casino / VIP support.
• Experience with SOFTSWISS and Customer.io CRM.
• Excellent communication and relationship-building with high-value players.
• English at least B2 level.

Responsibilities

• Build and maintain long-term relationships with VIP players.
• Communicate with VIP clients via messengers and outbound calls.
• Assist deposits, gameplay, and withdrawals for VIP players.
• Promote exclusive promotions and offers.
• Collaborate with VIP, CRM, and Support teams to improve player experience.
• Monitor activity to identify engagement opportunities.
• Drive retention and reactivation.

Skills

English (B2)

VIP client management

Relationship building

Communication skills

Multitasking

Tools

SOFTSWISS

Customer.io

Job description

About the Role

We are looking for a VIP Player Manager to build and maintain strong relationships with our most valuable players.

In this role, you will be the main point of contact for VIP clients, providing a high level of personalized service and ensuring an exceptional player experience. You will communicate with players via messengers and outbound phone calls, helping to increase loyalty, engagement, and retention.

Work schedule: 2/2 shift.

Key Responsibilities

• Build and maintain long-term relationships with VIP players.
• Communicate with VIP clients via messengers (Telegram, WhatsApp, live chat).
• Make outbound calls to VIP players to maintain engagement and strengthen relationships.
• Provide high-level personalized support and resolve player requests promptly.
• Assist VIP players with deposits, gameplay, and withdrawals.
• Inform players about exclusive promotions, bonuses, and special offers.
• Work on player retention and reactivation.
• Monitor player activity and identify opportunities to increase engagement.
• Collaborate with VIP, CRM, and Support teams to improve the overall player experience.

Requirements

• English – mandatory (B2 level or higher).
• Experience in iGaming / online casino / betting / VIP support will be a strong advantage.
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io will be a strong advantage.
• Experience in customer service, account management, or VIP client management.
• Strong communication and relationship-building skills.
• Client-oriented mindset and ability to work with high-value players.
• Ability to multitask and work in a fast-paced environment.
• Responsible, proactive, and detail-oriented approach.

  We Offer

  • Opportunity to work in an international iGaming project.
  • Competitive salary + performance bonuses.
  • 2/2 shift schedule.
  • Friendly and professional team environment.
  • Opportunities for career growth and development.