VIP Player Success Manager — Hybrid (Wroclaw)

Workplays; Wrocław; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Career path

Language lessons

Free breakfast

Relocation package

In office massage

Psychological support

Hardware choice

Moms program

Worksmile platform

ESG activities

Job summary

Ten Square Games is hiring a VIP Player Support Specialist to engage our top players with personalized service. You will work closely with product, support and BI teams to ensure a smooth, enjoyable experience for our VIPs while analyzing feedback and helping drive improvements.

The role demands strong English, solid Excel skills, and a proactive, sales-oriented mindset. Hybrid work model requires 3 days in Wroclaw office and 2 days remote.

Qualifications

• Minimum 2 years of customer experience.
• Fluent business English.
• Strong Excel and data-analysis skills.
• Excellent online communication intuition.
• Ability to deliver results under tight timelines.
• Sales-oriented mindset and proactive approach.
• Team player with people focus.
• Customer-first mindset and personalization.

Responsibilities

• Take care of VIP player queries.
• Create VIP-tailored promotional offers.
• Monitor product issues and listen to player feedback.
• Identify issues with high-net-worth customers.
• Improve VIP customer support quality and suggest efficiency improvements.
• Collect and analyze data on customer segments for optimization.
• Report on VIP activity and performance daily/weekly/monthly.
• Collaborate with product, support and BI teams for smooth player experience.

Skills

Customer support

English proficiency

Excel

Communication

Initiative

Team player

Tools

Helpshift

Zendesk

Job description

Ten Square Games is hiring a VIP Player Support Specialist to engage our top players with personalized service. You will work closely with product, support and BI teams to ensure a smooth, enjoyable experience for our VIPs while analyzing feedback and helping drive improvements.

The role demands strong English, solid Excel skills, and a proactive, sales-oriented mindset. Hybrid work model requires 3 days in Wroclaw office and 2 days remote.