VIP Account Manager - Hybrid (Wroclaw)

Ten Square Games; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Office in Wroclaw

Job summary

Ten Square Games in Wrocław is seeking a VIP Customer Support Counselor to delight our most valued players across the globe. You will handle VIP queries, craft tailored promotions, and relay feedback to product teams to improve player experience.

You should be patient, communicative, and results-driven, with at least two years of customer experience, good English, and strong Excel skills. The role is hybrid: three days in the Wroclaw office and two remote days.

Qualifications

• Minimum 2 years of experience in customer support.
• Business English proficiency.
• Strong Excel skills for data and reporting.
• Excellent communication, with a focus on internet channels.
• Sales-oriented mindset and initiative.

Responsibilities

• Take care of VIP player queries.
• Create VIP-tailored promotional offers for top customers.
• Monitor product issues and collect player feedback.
• Collaborate with product, support and BI teams to ensure smooth experiences.
• Analyze data on customer segments and suggest improvements.

Skills

Customer support

English (Business)

Excel

Communication skills

Sales mindset

Tools

Helpshift

Zendesk

Job description

Ten Square Games in Wrocław is seeking a VIP Customer Support Counselor to delight our most valued players across the globe. You will handle VIP queries, craft tailored promotions, and relay feedback to product teams to improve player experience.

You should be patient, communicative, and results-driven, with at least two years of customer experience, good English, and strong Excel skills. The role is hybrid: three days in the Wroclaw office and two remote days.