UK Client Service Delivery Administrator

Aon Corporation; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Aon Corporation in Krakow is seeking a dedicated operations support professional to coordinate retirement solutions in collaboration with UK teams. The role emphasizes data validation, process governance, and delivering high-quality service to clients and stakeholders.

You will work hybrid, handling document systems and communications, while supporting financial processes and promoting process improvements across Krakow and the UK.

Qualifications

• University degree or equivalent work experience.
• Exceptional English interpersonal skills (C1 level), able to lead meetings and negotiate effectively.
• Outstanding time management and organizational abilities.
• Good Excel skills – at least at an intermediate level because it's a key working tool for processing insurance data.
• Attention to details - you need to be able to keep track of lots of data and enjoy working at a fast pace.

Responsibilities

• Delivering high-quality support to stakeholders and members, ensuring service level agreements are met.
• Handling document systems, digital platforms, and member communications.
• Responding to queries, handling ad-hoc requests, and proactively identifying and intensifying risks.
• Supporting financial processes and providing operational assistance to internal teams.
• Collaborating with colleagues across Krakow and the UK, sharing knowledge, and driving process improvements.

Skills

English proficiency

Time management

Organizational skills

Attention to detail

Education

University degree

Tools

Excel

Job description

As part of the team, you will work closely with UK colleagues to provide comprehensive support in coordinating retirement solutions for our clients. Our main activities include managing digital platforms, handling member communications, analyzing process data, and preparing reports that help advise key decisions.

In this role, you will be responsible for coordinating, validating, and verifying operational data, as well as directly collaborating with UK teams to ensure the highest quality of service and effective delivery of solutions.

Our office is located in Krakow, and for this position we offer flexibility with a hybrid working arrangement.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You’ll play a key role in supporting our retirement solutions by ensuring operational excellence and effective governance. Your day-to-day responsibilities will include:

• Delivering high-quality support to stakeholders and members, ensuring service level agreements are met
• Handling document systems, digital platforms, and member communications
• Responding to queries, handling ad-hoc requests, and proactively identifying and intensifying risks
• Supporting financial processes and providing operational assistance to internal teams
• Collaborating with colleagues across Krakow and the UK, sharing knowledge, and driving process improvements

How this opportunity is different

This is more than an operations role—it's your chance to build the future of retirement solutions with a global leader. You’ll work closely with experienced teams in Krakow and the UK, receive ongoing support and feedback, and have the freedom to suggest and implement innovative changes. We value your expertise and ideas, and you’ll be empowered to make a real difference for our clients and your colleagues.

Skills and experience that will lead to success

• University degree or equivalent work experience
• Exceptional English interpersonal skills (C1 level), able to lead meetings and negotiate effectively
• Outstanding time management and organizational abilities
• Good Excel skills – at least at an intermediate level because it's a key working tool for processing insurance data.
• Attention to details - you need to be able to keep track of lots of data and enjoy working at a fast pace