Client Service Delivery Specialist - 12 month contract

Aon Corporation; Kraków; On-site; PLN 90,000 - 120,000; Full time

Job summary

Aon Corporation in Kraków is seeking a UK Client Service Delivery Specialist for a 12 month contract. You will own Risk and Healthcare renewal activities for an assigned portfolio of clients, collaborating with clients, providers, insurers and internal Aon teams to ensure accurate, timely and professional service delivery.

This hybrid role offers flexibility to work both virtually and from an Aon office in line with local Smart Working policy, providing exposure across the renewal lifecycle and

Qualifications

• English proficiency at C1 level (written and spoken).
• Extensive knowledge of Group Risk and Healthcare industry.
• Experience dealing with claims.
• Minimum of 3 years of professional experience.
• High level of accuracy and attention to detail.
• Ability to work independently and proactively.
• Strong relationship-building with an ability to manage numerous stakeholders.
• Confident communicator with colleagues and clients at all levels.
• Excellent listening, organisation, and presentation skills.
• Willingness to learn, share knowledge, and adapt to change.

Responsibilities

• Take ownership of Risk and Healthcare renewal activities for an assigned portfolio of clients.
• Respond to queries from clients, providers, insurers, and internal Aon teams.
• Participate in local strategy discussions, selecting renewal paths, and providing documentation.
• Obtain relevant data and prepare Risk Forecaster analysis.
• Liaise with clients and insurers on risk requirements.
• Complete policy utilization reports after final checks.
• Process renewals subject to exceptions (e.g. bespoke contracts).
• Coordinate claims management between clients and providers.

Skills

English C1

Group Risk

Healthcare

Claims handling

Stakeholder management

Communication skills

Independent working

Microsoft Excel

Microsoft Office

Adaptability

Tools

Microsoft Office

Job description

UK Client Service Delivery Specialist - 12 month contract

Are you experienced in Group Risk and Healthcare renewals and confident managing client,providerand insurer queries?

Do you enjoy taking ownership of complex processes, building trusted relationships and keeping stakeholders informed?

If yes, this opportunity could be a great next step in your career! This is a hybrid role, with flexibility to work both virtually and from an Aon office, in line with local Smart Working policy.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this role, you will take ownership of Risk and Healthcare renewal activities for an assigned portfolio of clients, working closely with clients, providers, insurersand internal Aon teams to ensure accurate, timely and professional service delivery.

• Being responsible and taking ownership on Risk and Healthcare renewal activities for assigned Portfolio of clients
• Responding to variety of queries from the clients, providers, internal Aon Teams (e.g. insurer servicing queries, documentation queries, invoicing queries, P11D queries, eligibility queries, policy and data queries)
• Taking part in local strategy discussion, selecting the correct renewal path and provide necessary documentation
• Obtaining relevant data and preparing Risk Forecaster analysis
• Liaising with client and insurer for on risk requirements
• Final checking and completing of policy utilization reports
• Processing any renewals subject to exception (e.g. bespoke contract)
• Liaising with the clients and providers on Medical Underwriting requirements
• Requesting renewal terms/loss ratios from providers and initiating relevant processes in the system
• Keeping system records up to date (e.g. client or portfolio transfer)
• Being an insurer champion (if required) – building positive relationships with the providers
• Taking ownership over M&A work / TUPE / acquisitions – data gathering and initiating further processes
• Taking ownership over claims management – death, GIP, GCI claims: coordinate the process between clients and providers, keeping all relevant parties up to date, tracking and managing claims review
• Cooperating with Aon Finance Teams -
• Understanding and complying with the financial & industry regulations and legislations
• Providing a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues

How this opportunity is different

This role offers broad exposure across the complete Risk and Healthcare renewal lifecycle, combining client service, provider management, claims coordination and process ownership. You will collaborate with clients, insurers, providersand colleagues across Aon, giving you the opportunity to build trusted relationships while contributing directly to high-quality outcomes for clients.

It is a great fit for someone who enjoys variety, takes accountability for complextasksand wants to continue developing deepexpertisein Group Risk and Healthcare within a collaborative, inclusive Aon environment.

Skills and experience that will lead to success

• English - C1 (written & spoken)
• Extensive knowledge of Group Risk and Healthcare industry
• Experience of dealing with claims
• At least 3 years of previous professional experience
• High level of accuracy and attention to detail
• Ability to work independently and proactively using own initiative
• Skilled at building positive relationships with an ability to manage numerous stakeholders.
• Confident communicator with both colleagues and clients at all levels of organisation.
• Excellent listening, organisation, and presentation skills
• Willingness to learn and share knowledge.
• Ability to adapt to change
• Proficient in Microsoft applications including excel
• Highly skilled in liaising with insurers and talking to clients and claimants
• Proficient in Microsoft applications including excel
• High level of accuracy and attention to detail
• Ability to work independently and proactively using own initiative
• Skilled at building positive relationships with an ability to manage numerous stakeholders.
• Willingness to learn and share knowledge and adapt to change