UK Client Service Delivery Administrator

AON; Kraków; On-site; PLN 90,000 - 150,000; Full time

Job summary

Aon Krakow is seeking a data coordination professional to support retirement solutions by ensuring operational data quality and governance. You will coordinate, validate, and verify data while collaborating with UK teams to deliver reliable services and timely reports to clients.

In this hybrid role, you will manage document systems, digital platforms, member communications, and respond to queries. Strong English, organizational skills, and Excel proficiency are essential as you help drive

Qualifications

• University degree or equivalent work experience.
• Excellent English (C1) interpersonal skills and meeting leadership.
• Strong time management and organization.
• Good Excel skills (intermediate) for processing data.
• Attention to detail and accuracy in fast-paced environments.

Responsibilities

• Coordinate, validate and verify operational data across teams.
• Collaborate with Krakow and UK colleagues to ensure governance.
• Deliver high-quality stakeholder and member support.
• Manage document systems and digital platforms.
• Respond to queries and ad-hoc requests; identify risks.
• Support financial processes and operational tasks.

Skills

English (C1) interpersonal

Time management

Organizational abilities

Attention to detail

Education

University degree

Tools

Excel (intermediate)

Job description

As part of the team, you will work closely with UK colleagues to provide comprehensive support in coordinating retirement solutions for our clients. Our main activities include managing digital platforms, handling member communications, analyzing process data, and preparing reports that help advise key decisions.

In this role, you will be responsible for coordinating, validating, and verifying operational data, as well as directly collaborating with UK teams to ensure the highest quality of service and effective delivery of solutions.

Our office is located in Krakow, and for this position we offer flexibility with a hybrid working arrangement.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You’ll play a key role in supporting our retirement solutions by ensuring operational excellence and effective governance. Your day-to-day responsibilities will include:

• Delivering high-quality support to stakeholders and members, ensuring service level agreements are met
• Handling document systems, digital platforms, and member communications
• Responding to queries, handling ad-hoc requests, and proactively identifying and intensifying risks
• Supporting financial processes and providing operational assistance to internal teams
• Collaborating with colleagues across Krakow and the UK, sharing knowledge, and driving process improvements

How this opportunity is different

This is more than an operations role—it's your chance to build the future of retirement solutions with a global leader. You’ll work closely with experienced teams in Krakow and the UK, receive ongoing support and feedback, and have the freedom to suggest and implement innovative changes. We value your expertise and ideas, and you’ll be empowered to make a real difference for our clients and your colleagues.

Skills and experience that will lead to success

• University degree or equivalent work experience
• Exceptional English interpersonal skills (C1 level), able to lead meetings and negotiate effectively
• Outstanding time management and organizational abilities
• Good Excel skills – at least at an intermediate level because it's a key working tool for processing insurance data.
• Attention to details - you need to be able to keep track of lots of data and enjoy working at a fast pace