Claims Services Processing Specialist at Aon

Aon; Kraków; On-site; PLN 70,000 - 90,000; Full time

Job summary

Aon in Kraków, PL is seeking a Claims Services Processing Specialist to join our on-site team. You will review claims, ensure timely coverage analysis, and maintain high-quality customer interactions with insured parties and legal counterparts.

Your role emphasizes data-driven decisions, risk assessment, and precise problem solving in daily operations, with a strong need for English proficiency (B2+). This position offers a dynamic, collaborative environment at our Kraków site.

Qualifications

• University degree or equivalent (ideally accounting/economics/finance/administration).
• Experience in claims or administration is an asset.
• Proficient in MS Office and data handling.
• English level of B2+ or higher.
• Strong numerical and analytical skills.
• Ability to identify and respond to risks.
• Good attention to details and accuracy.
• Creative thinking with problem-solving mindset.

Responsibilities

• Promptly reviews and acts with urgency to establish contact with all parties and stakeholders.
• Provide quality customer service and ensure file quality with timely coverage analysis and policy facts.
• Communicate effectively with insureds and general counsel; prioritize customer service.
• Identify risk areas in daily operations and assess their impact.
• Escalate issues to the team manager or business leader as needed.
• Serve as escalation point for process/product-related issues in daily operations.
• Focus on problem solving in difficult cases and escalation situations.

Skills

MS Office

Performance measurement

Attention to detail

Data analysis

Numerical skills

Risk identification

Creative thinking

English (B2+)

Accounting/Finance basics

Education

University degree or equivalent

Tools

MS Office

Job description

Claims Services Processing Specialist

Kraków, ML, PL

Full time, on site position.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
• Identifying areas of the risk in daily operations and assessing their risk impact.
• Escalating any issues appropriately to the team manager and/or business leader.
• Acting as an escalation point for process, products related issues driven by daily operations.
• Focusing on problem solving in difficult cases and escalation situations.

How this opportunity is different

The role involves developing professional expertise, applying company policies and procedures to resolve a variety of issues and working on issues of moderate scope where analysis of situations or data requires a review of a variety of factors. We are looking for candidates who possesse an awareness of larger team / department strategies and customer needs and are able to adapt broader policies \& programs to meet the organizations business needs.

Skills and experience that will lead to success

• Proficiency in MS Office
• Ability to measure, review and improve claims team performance
• Very high attention to details
• Ability to analyze data and check its accuracy
• Good numerical skills
• Ability to identify and respond to risks
• Strong ability to think creatively
• English level – at least B2+
• University degree or equivalent (ideally specialization in accounting / economics/finance/administration)
• Experience in claim or administration would be an asset

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