Pensions Administrator

Aon plc; Kraków; Hybrid; PLN 60,000 - 85,000; Full time

Job summary

Aon plc in Kraków is seeking a Pensions Administrator to join our hybrid team, offering a mix of office and remote work. You’ll administer Pension Schemes for Ireland clients and contribute to process improvements.

You will collaborate with the Ireland Client Team and IT Support, handle day-to-day servicing, quality control, risk management, and drive changes while meeting tight deadlines. This entry-level role is ideal for motivated individuals seeking growth in pensions administration.

Qualifications

• Fully proficient English – B2+/C1 for collaboration with Ireland teams.
• Strong analytical and numeric skills for handling large financial data.
• Self-motivation and ability to prioritise tasks under tight deadlines.
• Ability to deal with stress and maintain composure under pressure.
• Excellent communication skills across stakeholders.
• Proven ability to multitask with high quality and detail orientation.
• Ability to take ownership and lead complex operational tasks to meet short SLAs.
• Spotless record and strong work ethos.

Responsibilities

• Administer Pension Schemes for Ireland clients.
• Participate in process improvement and stabilization projects.
• Collaborate with the Ireland Client Team and IT Support Team.
• Provide day-to-day administration and support per procedures.
• Ensure quality control, manage risks and escalations, and address audit findings.
• Propose and implement improvement changes and solutions.

Skills

English proficiency

Analytical skills

Numerical skills

Prioritization under pressure

Stress management

Communication skills

Multitasking

Ownership & leadership

Work ethic

Job description

Pensions Administrator

Ready to build your career in pensions administration? Looking for a role where you can truly make an impact while growing your skills? Join our Kraków-based team in a hybrid role, offering the flexibility to work both virtually and from our modern office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Administration of Pension Schemes for various Ireland clients.
• Involvement in process improvement and stabilization projects.
• Co-operation with the Ireland Client Team and IT Support Team
• Provision of day-to-day administration and support on all work activities and processes related to servicing clients’ requests according to agreed procedures
• Quality control, risks, and escalations, dealing with audit results
• Propose and initiate improvement changes and solutions

How this opportunity is different

At Aon, this role goes beyond standard administration—you’ll be a key player in shaping processes, driving improvements, and supporting international clients alongside experienced teams in Ireland. You’ll collaborate closely with knowledgeable colleagues while also having the opportunity to take ownership of complex tasks, contribute to team management, and support the development of others. With strong onboarding, continuous learning opportunities, and a culture built on trust, feedback, and collaboration, you’ll be supported every step of the way to grow both professionally and personally.

Skills and experience that will lead to success

• Fully proficient English – B2+/C1 - because you’ll be working closely with colleagues from Ireland
• Strong analytical and numeric skills – required when dealing with large volume of financial data (e.g. inconsistency detection)
• Self motivation, ability to prioritize tasks and work under time pressure to meet tight deadlines
• Ability to deal with stress
• Communication skills
• Proven ability to manage multiple tasks at a time with high quality and paying strict attention to details
• Ability to take ownership and leadership of complex operational tasks & issues and resolving them successfully, working towards short SLAs
• Spotless record and strong work ethos

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